156207 - Mail with formatted text is sent un-formatted

Status: RESOLVED WORKSFORME

(SeaMonkey :: MailNews: Message Display, defect)

Description

[Michael Graubart]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Macintosh; U; PPC; en-US; rv:1.1a) Gecko/20020611
BuildID:    2002061103

Although ‘Compose in HTML format’ is checked in ‘Mail & Newsgroups Account
Settings’, messages that use text formatting (bold, italics, different text
colours, etc.) are received in plain black-and-white without formatting.

This is true whatever mail system is used to pick the messages up in.

A formatted message received in Mozilla and then forwarded to another address,
or turned into a template and then sent out, is received correctly formatted.

If, however, such a formatted message is composed and sent from another mail
system on the same computer and then picked up in Mozilla, it arrives correctly
formatted.

This is therefore a problem of composing messages, not one of receiving them, in
Mozilla.

Reproducible: Always
Steps to Reproduce:
1. In Mail & Newsgroups Account Settings, check 'Compose in HTML format'.
2. In 'Compose', type a message, using italics, bold text, different
sizes,different colours, etc.  Send. 
3. Download and read message, either in Mozilla or in another mailer.
4. By comparison, compose a formatted message in another mailer, send it to own
address and download and read it in Mozilla.

Actual Results:  1 - 3: The formatted message composed in Mozilla is sent
without formatting.
4. The formatted message from another mailer is received correctly formatted.


Expected Results:  In all cases, messages should be received with correct
formatting.

'Compose in HTML format' is checked in Mail & Newsgroups Accounts Settings.

Classic theme.

Other mailers used in experiments: (a) Netscape 4.79, (b) Netscape 4.79
Navigator and Mozilla Navigator in order to get messages from Hotmail.

Comment 1

[Michael Graubart]

I have discovered what is happening! Before sending a formatted message, one has
to open 'Options' and select 'Rich text format'.

Michael Graubart.

Comment 2

[Michael Graubart]

Surely there should be a way of selecting 'Rich Text', 'Rich and Plain Text' or
'Plain Text Only' in such a way that the selection remains until changed, rather
than having to select an option every time one sends an e-mail?

Michael Graubart.

Comment 3

[Michael Graubart]

Final comment:

On reflection, I suspect that this may be a bug in the "Preferences" system: in
'Send Format', it may be that the system does not retain the choices made.

Comment 4

[Michael Graubart]

Even more final comment!

My apologies! The fault turns out to be in my address book entries: many of the
entries were marked to receive plain text only!

Michael Graubart.

Comment 5

[Dimitrios]

Resolving as wfm, per reporter's comments.