Closed Bug 1562534 Opened 5 years ago Closed 4 years ago

Logitech Support login page doesn't fully load

Categories

(Core :: Privacy: Anti-Tracking, defect, P3)

Product:
Core
Component:
Privacy: Anti-Tracking
Version:
69 Branch
Type:
defect

Tracking

()

Status:
RESOLVED FIXED

People

(Reporter: arcooke, Unassigned)

References

(Blocks 1 open bug)

Details

(Whiteboard: [tp-needsrepro])

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:69.0) Gecko/20100101 Firefox/69.0

Steps to reproduce:

Actual results:

Expected results:

It loads fine in Chrome: https://i.imgur.com/wd7OAmy.png

In both browsers, I tested in private browsing mode with extensions disabled. There are no errors or warnings in the F12 console

Nightly 69.0a1 (2019-06-30) on Linux

Well that's odd. I wasn't getting warnings before, but now I am.

https://i.imgur.com/RoSwI1S.png

Seems to maybe be a facebook tracker preventing the loading, though it still happens with trackers disabled.. not sure if that's intended.

Hi @arcooke, tested the issue and here are the results:
[Platforms tested]: Ubuntu 18.04, Windows 10, Mac OS X.
[FF environments]: Nightly 69.0a1, beta 68.0b14, release 67.0.4

  • on all machines and ff versions the issue cannot be reproduced.
    Additionally, please provide me all your extensions installed, could the possibility of a conflict.
    I will set a component, if isn't the proper one please fell free to change it.
    Thanks.
Component: Untriaged → Layout: Form Controls
Flags: needinfo?(arcooke)
Product: Firefox → Core

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

Got the same issue. Tried Private Window with all addons disabled problem is still there.

I don't know how this ended up in Layout. I can reproduce. Disabling Tracking Protection fixes it.

Ehsan is this the right component for TP bugs?

Status: UNCONFIRMED → NEW
Component: Layout: Form Controls → Privacy: Anti-Tracking
Ever confirmed: true
Flags: needinfo?(arcooke)

This can be reproduced with Strict Content Blocking or in Private Browsing mode, so it is caused by Tracking Protection.

Blocks: tp-breakage
Component: Privacy: Anti-Tracking → Tracking Protection
Product: Core → Firefox
Blocks: tplogin
No longer blocks: tp-breakage
Priority: -- → P3
Whiteboard: [tp-needsrepro]
Component: Protections UI → Privacy: Anti-Tracking
Product: Firefox → Core

Confirmed. When I click their sign-in page (the base page loads without any obvious breakage). This is because their code is relying on Facebook's SDK loading properly before it considers the form ready to show. The potential work-around in bug 1226498 fixes this.

Status: NEW → RESOLVED
Closed: 4 years ago
Resolution: --- → DUPLICATE

This appears to have been fixed by Logitech.

Resolution: DUPLICATE → FIXED
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