Can not use WebPay
Categories
(Firefox :: WebPayments UI, defect)
Tracking
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People
(Reporter: jpvidalpiesset, Unassigned)
Details
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0
Steps to reproduce:
Try to pay through WebPay on Firefox. https://www.webpay.cl/
After entering Credit Card details it redirects you to Bank Page and there you should be able to enter bank data and 2FA.
Actual results:
Webpay works until it has to connect with my bank page.
I'm on MacOS, tried this on Safari and Chrome on the same computer, same network, everything and it works.
Tried afterwards on freshly installed Firefox on Windows 10 and it didn't work. Chrome on that PC worked.
Expected results:
After putting my data on Webpay it should have openned my bank page.
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Reporter | |
Comment 1•6 years ago
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Oh, btw: Bank Page by itself works as expected.
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Comment 2•6 years ago
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Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables add-ons, extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems.) See https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
And does this also happen with a new and empty profile? See https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_6-create-a-new-firefox-profile
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Comment 3•6 years ago
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Problem persists in safe mode. Also with an empty profile.
Tried on the phone too, same thing happens.
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Updated•6 years ago
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Comment 4•6 years ago
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Hi,
Could you please try to see if the issue is reproducible on Nightly, here is the link for download https://www.mozilla.org/en-US/firefox/nightly/all/
Also, this issue happened to you only on 68 or on previous versions?
Thanks!
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Reporter | |
Comment 5•6 years ago
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This issue happened on previous versions too but worked at one moment in time (versions ago).
Ok, installed latest nightly as the moment of writing this. WebPay worked!
Tried on one of the test computers (win10 uptodate).
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Comment 6•6 years ago
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Tried on Firefox as of today 68.0.1, still happens.
Hi Jean-Pierre,
Based on your comment (#5), if WebPay was working on the Nightly version that you downloaded, it means that when Firefox Release version reaches the Nightly version, the issue will be solved. For example, if you tested it on Nightly version 69, it means that when Release version reaches 69, the issue should no longer be present.
Based on the Nightly version that you tried, you can check the Firefox Release calendar here, to know when to expect the fix to land on Release version: https://wiki.mozilla.org/Release_Management/Calendar
I'll close this ticket but feel free to reopen it if you have any questions or if the issue persists.
Regards,
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Reporter | |
Comment 8•6 years ago
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Hi Virginia.
On 69 it didn't work. I just upgraded to 70 and it works perfectly.
Thanks.
Description
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