1566232 - Print Preview Crashes Firefox

Status: RESOLVED DUPLICATE of bug 1565489

(Core :: Print Preview, defect)

Description

[Paul Goldberg]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

Steps to reproduce:

Using Firefox 69b5 always crashes when viewing Comcast mail and Gmail and many times when just using print preview on other sources Firefox crashes (Windows 10 64bit). Error reports were always generated and submitted.

Actual results:

Print preview cause Firefox to crash.

Expected results:

Print preview should work.

Comment 1

[Andre Klapper]

Please follow the steps on http://support.mozilla.com/kb/Firefox%20crashes and report back here. Thanks!

Comment 2

[Paul Goldberg]

This happens in the safe mode. It never happened in Firefox 68 or the previous versions.
bp-b2e1a6e4-8f47-46b3-9513-290a40190715 7/15/2019, 7:05 PM
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bp-01459259-ec5a-45de-a740-0d04d0190715 7/15/2019, 5:46 PM
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bp-9da2de29-ded5-4686-b71d-713b20190715 7/15/2019, 5:44 PM
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bp-ae2dcebf-36c5-4074-bbcc-7d3db0190715 7/15/2019, 5:29 PM
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bp-1bb8e9e9-173a-4534-9561-818920190714 7/13/2019, 11:45 PM
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bp-3446dd17-ea77-4c83-b9cf-eb1810190714 7/13/2019, 11:44 PM
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bp-6f58e207-4f68-418e-a4cb-6fd3d0190714 7/13/2019, 11:42 PM
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bp-c06119a1-1f74-4ae4-9b55-8c1b90190715 7/15/2019, 7:10 PM

Comment 3

[Paul Goldberg]

I fixed the problem. I have an ATI Radion RX580 video card and I had turned on WebRender in Firefox 68. It worked in Firefox 68 and did not cause a crash when using print preview. However in Firefox 69 with WebRender turned on it caused a crash when using print preview.

Comment 4

[Jeff Muizelaar [:jrmuizel]]

If you reenable WebRender do you get crashes on every page that you try to print preview?

Comment 5

[Paul Goldberg]

I re-enabled WebRender and got crashes on every page that I tried to print preview.

Comment 6

[Jessie [:jbonisteel] pls NI]

Hello Nika - could you take a peak at the crash reports and let us know what you think could perhaps cause this? We aren't sure yet how WR could be involved here.