1566506 - Update to 68.0 displaying a blank page in TAB. Also new Tabs not accessible

Status: RESOLVED WONTFIX

(Firefox :: Session Restore, defect)

Description

[it-support]

Attachment: Here is an example screenshot of what happens to 64bit Firefox when it gets updated to 68.docx

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

Steps to reproduce:

Firefox automatically updated to version 68.0 (both 64bit and 32bit machines seem to have this issue). Not everyone is affected though..

Actual results:

When Firefox restarted, it opened with a New Tab, which was blank. The home button, or any of the bookmarks did not go anywhere and also, i could not move to a new TAB. The menu options will display, but when clicked upon, most do not work.

Expected results:

On most machines, the update worked fine, no issues.
See attached word document for example screenshots.

Comment 1

[Simona Badau, Desktop QA]

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0

I could not reproduce this issue (updated Firefox 67 to the latest Firefox release 68.0.1 and Nightly 67.0a1 to Firefox 70.0a1).

Comment 2

[it-support]

Issue is related to Symantec Endpoint Protection Client (14.*), as uninstalling SEP and then reinstalling it solves the issue with Firefox.
Unfortunately we have over 200 clients with the same issue, so this will take some time to resolve..

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

The priority flag is not set for this bug.
:mikedeboer, could you have a look please?

For more information, please visit auto_nag documentation.

Comment 4

[Mike de Boer [:mikedeboer]]

Ough, Symantec strikes again...