1566789 - Logout drop down menu doesn't pop up in gmail

Status: RESOLVED FIXED

(Firefox for Android Graveyard :: General, defect)

Description

[aiacovitti]

Attachment: Screenshots showing the bug on the left and the correct behavior on the right

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

Steps to reproduce:

I wanted to logout from my gmail account by clicking on the "Hamburger button" and then on the account name drop down button.

Actual results:

The dop down menu doesn't show up.

Expected results:

The drop-down menu with the option to logout should have appeared.

This bug happens after upgrade to firefox 68.0, no problem in previous version 67.0.4. Tested on two different phone (Android 7 and Android 9)

Comment 1

[Stefan Deiac]

Hello, thanks for your report.
I can confirm that this issue is reproducible using:

• Samsung Galaxy S8 (Android 9);
• Nokia 6 (Android 7.1.1).

Builds:

• Nightly 68.1a1 (2019-07-15);
• Beta 68.1b2;
• RC 68.0.

Steps to reproduce:

1. Open Firefox and go to the sign-in page of Gmail;
2. Sign-in using the browser;
3. Tap on the hamburger menu from the Gmail;
4. Tap on your email from the top of the page;

Expected results:
A drop-down menu is presented.

Actual results:
The drop-down menu is not opening.

Notes:

• It seems that the drop-down menu try to open but it blocks(please watch the image: https://drive.google.com/file/d/1VocIik3PL05_oJCtwVoWMGXezV3TeDP9/view?usp=sharing)
• It is not reproducible on the RC 67.0.3.

Comment 2

[Stefan Deiac]

Updates:

• I can't reproduce the issue using Xiaomi Mi 8 Lite (Android 9);
• I can't reproduce anymore the issue using Samsung Galaxy S8 (Android 9) on Beta 68.1b3. Additionally, I can't reproduce the problem with Nightly 70.0a1 (2019-07-26);

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

Since the status are different for nightly and release, what's the status for beta?
For more information, please visit auto_nag documentation.

Comment 4

[Stefan Deiac]

Note: Not reproducible on Beta 69.0b8.
Device: Samsung Galaxy S8 (Android 9);

Comment 5

[Laszlo Mocsar]

Can be reproduced on Samsung Galaxy S7 (Android 8), on FF 68.1

Comment 6

[Mirko Brodesser (:mbrodesser-Igalia), offline until April 25h]

Same problem on FF 68.1, on Android 8.1, Moto G5.

Comment 7

[Diana Rus]

Hi, I can reproduce the issue with Samsung Galaxy S9 (Android 8.0.0) on Firefox Release 68.1.1, Firefox Beta 68.2b3 and Firefox Nightly 68.2a1(2019-09-23).
Issue does not reproduce on Firefox Preview/ Fenix version 1.4.1 (Build #12531634)

Comment 8

[Stefan Arentz | :st3fan | ⏰ EST | he/him]

Asking webcompat for advice on this bug.

Comment 9

[Mike Taylor [:miketaylr]]

Hi there -- this is a regression that we're addressing via the webcompat system addon. Hopefully we can ship via Balrog tomorrow, just need one more round of QA verification: https://bugzilla.mozilla.org/show_bug.cgi?id=1583285

Comment 10

[Stefan Arentz | :st3fan | ⏰ EST | he/him]

Wonderful! We will keep the bug open until the fix ships.

Comment 11

[Mike Taylor [:miketaylr]]

Version 6.1.0 of the webcompat system addon just shipped, and I can confirm that the bug no longer reproduces after getting the update (you can check about:support -- the last version was 6.0.3).

Comment 12

[Sorina Florean [:sflorean]]

I was able to reproduce this issue on Firefox Preview Nightly (GV 71) build #12830612 with Xiaomi Mi Pad 2 (Android 5.1). Due to the fact that add-ons are not supported yet on Fenix, is there a plan to fix this sooner?

Comment 13

[aiacovitti]

Still using firefox 68 (68.1.1) and cannot reproduce anymore.

Comment 14

[Diana Rus]

Hi, tested the issue and did not reproduce on Firefox Release 68.2.0, Firefox Beta 683b3 and Firefox Nightly 68.3a1 (2019-11-04) with One Plus 6T(Android 9.0), Samsung Galaxy S9 (Android 8.0.0) and Sony Xperia Z5 (Android 7.0).

Note:
On Fenix/Firefox Preview 2.3.0 (Build #13031728) with Gecko View 70.0-20191014032640 and Firefox Nightly 191106 (Build #13100630) with Gecko View 72.0a1-20191103094618 I can reproduce the issue with the same devices as for Fennec ESR.
Do you know how to proceed with this based on Comment12?

Comment 15

[Mike Taylor [:miketaylr]]

Firefox Preview Nightly has a known timing issue with the webcompat system addon, but we're working on it. I think we're good here. Thanks!