1566970 - VMRC.exe - Ordinal Not Found

Status: RESOLVED DUPLICATE of bug 1567614

(Firefox :: Untriaged, defect)

Description

[apate]

Attachment: VMRC_Error.JPG

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

Steps to reproduce:

1. Log in to vSphere Web Client on Firefox (version 68.0)
2. Choose any VM listed
3. Right-click on VM icon and select "Open Console" to launch VMware Remote Console (I'm using latest version 10.0.4)

Actual results:

After clicking "Open Console" in vSphere an error box appears on screen:

"VMRC.EXE - Ordinal Not Found
The ordinal 4445 could not be located in the dynamic link library C:\Program Files (x86)\VMware\VMware Remote Console\libcurl.dll"

Expected results:

After clicking "Open Console", usually a blank tab is opened and then the VMware Remote Console window opens up in separate window.

Comment 1

[apate]

If running in IE or Google Chrome, the error does not appear, and the VMRC application launches correctly.

Comment 2

[[:philipp]]

does it make any difference when you close all open firefox sessions and run firefox.exe with the -no-deelevate command line switch?

Comment 3

[apate]

Attachment: VMRC Error after running -no-deelevate

This is the error I receive after running firefox.exe with the -no-deelevate switch.

Comment 4

[[:philipp]]

and any difference when you switch the browser.launcherProcess.enabled preference in about:config to false (this is just for testing and not a recommended configuration)?

Comment 5

[apate]

That did work.

Comment 6

[apate]

So, the config change is obviously not recommended. Are there other options available that I can use to remedy this? Or is this a known bug? Thanks again.

Comment 7

[(No longer employed by Mozilla) Aaron Klotz]

This is a new bug that we need to investigate.

We probably need a developer to take a look at this to see what is going on, but unfortunately given the nature of enterprise software, this might be easier said than done.

Chris, do we have any contacts at VMWare?

Comment 8

[Christopher Arnold]

We do. I’ll raise it with them.

Comment 9

[(No longer employed by Mozilla) Aaron Klotz]

Can you try to reproduce this this with the latest Nightly and let me know if it is fixed for you?

Comment 10

[apate]

Still getting same error on Firefox 68.0.1.

The only way it works still is if I change value to false on browser.launcherProcess.enabled setting.

Comment 11

[(No longer employed by Mozilla) Aaron Klotz]

(In reply to apate from comment #10)

Still getting same error on Firefox 68.0.1.

The only way it works still is if I change value to false on browser.launcherProcess.enabled setting.

The fix has not yet landed on release. Please try a Nightly build.

Comment 12

[apate]

Thanks for the extra info Aaron. The Nightly build does work.

Comment 13

[(No longer employed by Mozilla) Aaron Klotz]

Great, thanks. This was fixed in bug 1567614, so I'm going to dupe this one over.

Comment 14

[tjc]

Attachment: image.png

I am having the same issue, but with a different error.

Comment 15

[(No longer employed by Mozilla) Aaron Klotz]

(In reply to tjc from comment #14)

Created attachment 9080905 [details]
image.png

I am having the same issue, but with a different error.

This fix has not yet landed on release. If you would like to test the fix, please try a Nightly build.