Closed Bug 1569092 Opened 6 years ago Closed 6 years ago

Reset 2FA for my account (m_kato)

Categories

(bugzilla.mozilla.org :: Administration, task)

Product:
bugzilla.mozilla.org
Component:
Administration
Version:
Production
Type:
task
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED FIXED

People

(Reporter: m_kato, Unassigned)

Details

I cannot find better component, so I use this component.

When I log in BMO using new machine, BMO always says Access Denied. The username you have entered cannot authenticate with Duo Security. Please contact you system addministraotr before processing Duo Security.

So could you reset 2FA for my account (m_kato@ga2.so-net.ne.jp)?

Also, I cannot disable 2FA via preference page of BMO due to same error message.

User reached out ServiceDesk via Slack.
Temporarily disabled the 2FA.

Makoto,

Please re-enroll the 2FA at your earliest convenience.

Thank you very much.

I can log in then re-enroll 2FA. Thanks

Status: NEW → RESOLVED
Closed: 6 years ago
Resolution: --- → FIXED
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