1570632 - A playback error message will appear on Hulu after turning the computer on from sleep mode

Status: RESOLVED WORKSFORME

(Core :: Audio/Video: Playback, defect, P3)

Description

[Catalin Sasca, QA [:csasca]]

Attachment: Screenshot 2019-08-01 at 14.30.30.png

Affected versions

• Firefox 70.0a1
• Firefox 69.0b9
• Firefox 68.0.1esr
• Firefox 60.8.0esr

Affected platforms

• Windows 7
• Ubuntu 18.04
• macOS 10.14

Steps to reproduce

1. Start Firefox
2. Login to https://www.hulu.com/ with a valid account.
3. Start a video/movie of choice
4. Put the computer in Sleep mode and wait for 15 seconds
5. Start the computer

Expected result

• Video/movie playback continues

Actual result

• A message error from Hulu is shown

Regression range

• This is not recent, as it reproduces on 60.8.0esr too. I will look for a regression asap.

Additional notes

• The same error (RUNUNK13) will appear if Widevine plugin is manually deactivated during the playback.
• The error can be seen in the attachment.
• Issue may not be reproducible from the first try.
• The Unique Error ID will change everytime.

Comment 1

[Release mgmt bot [:sylvestre / :calixte / :marco for bugbug]]

Bugbug thinks this bug is a regression, but please revert this change in case of error.

Comment 2

[Catalin Sasca, QA [:csasca]]

This issue seems to not reproduce anymore, it is possible that it has been a server-side problem and now it is fixed. Tried on latest Nightly 70.0a1 (2019-08-07), Firefox 69.0b11 and 68.0.1esr, under Windows 10, macOS 10.11 and Ubuntu 18.04.