thunderbird crashes on beta-5 drop of macOS Catalina
Categories
(Thunderbird :: General, defect)
Tracking
(Not tracked)
People
(Reporter: justridingalong, Unassigned)
Details
(Keywords: crash)
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0
Steps to reproduce:
Install Thunderbird on a Mac running the beta-5 drop of macOS Catalina.
Launch Thunderbird.
Actual results:
Thunderbird crashes immediately after launching.
AdapterDeviceID: 0x6821
AdapterVendorID: 0x1002
Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:69.0b1,wetransfer%40extensions.thunderbird.net:2.0.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0
BuildID: 20190723180443
CrashTime: 1564670187
FramePoisonBase: 9223372036600930304
FramePoisonSize: 4096
InstallTime: 1564600265
Notes: FP(D00-L1100-W00000000-T000) WR? WR- OMTP? OMTP+4
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: beta
SafeMode: 0
SecondsSinceLastCrash: 59811
StartupCrash: 1
StartupTime: 1564670186
ThreadIdNameMapping: 6:"Gecko_IOThread",7:"JS Watchdog",12:"JS Helper",15:"JS Helper",13:"JS Helper",14:"JS Helper",10:"JS Helper",11:"JS Helper",8:"JS Helper",9:"JS Helper",16:"Socket Thread",18:"Timer",19:"Cache2 I/O",20:"Cookie",21:"StreamTrans #1",22:"StreamTrans #2",23:"GMPThread",24:"Worker Launcher",25:"IPDL Background",26:"Compositor",27:"ImgDecoder #1",28:"ImageIO",30:"DOM Worker",
Throttleable: 1
UptimeTS: .99622038
Vendor:
Version: 69.0
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Expected results:
Thunderbird should launch without crashing.
This occurs with the release version, beta, or nightly build, but the crash did not occur with the previous beta drop of macOS Catalina.
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Comment 1•6 years ago
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No doubt a duplicate of bug 1570451.
As a new reporter you wouldn't know this, but please post your crash ID to the bug report in the future, because the "details" info is useless. Even better, if you have the link to your crash (a little challenging but doable even if Thunderbird is crashing on startup), you can file the bug report from the "bugzilla" tab of the crash report. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports (If you have the crash ID you can plug it in the top left of https://crash-stats.mozilla.com/search/ )
Thanks for the info on reading/submitting crash reports. I'll make sure to include that info on future bug reports.
Description
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