1572569 - Replace "Send Feedback" with "Help" in the new Lockwise management menu

Status: VERIFIED FIXED

(Firefox :: about:logins, task, P1)

Description

[Sandy Sage]

We now have a support forum for Lockwise issues. We need to include a way for our users to get to it when they have issues.

I propose we remove "give feedback" in favor of "get support" which links to: https://support.mozilla.org/en-US/questions/new/firefox-lockwise

I'd like to confirm that's the right approach with Ryan. Otherwise we'll add it to the list of menu items we have already.

Comment 1

[Tim Nguyen :ntim]

ni? for confirmation :)

Comment 2

[rgaddis]

Sounds good to me. Thanks for confirming, Tim.

Comment 3

[Matthew N. [:MattN]]

Who have you been working with on SUMO? Normally they generate special in-product URLs to use… did they give you one? If not, maybe we can request one here?

Comment 4

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

I just asked :joni. There are no special in product links for sumo forums to ask a question!

Here is the link:
https://support.mozilla.org/questions/new/firefox-lockwise

In case I am missing something, I am need-infoin'g tasos and madalina. Tasos and Madalina please double check and clear the needinfo i got it right :-)

Comment 5

[Tasos Katsoulas [:tasos]]

Indeed, there are no in-product links for forums but there are a few cases where an in-product link was created for the landing page of a product. In this case we could create an in-product link pointing/redirecting to:
https://support.mozilla.org/products/firefox-lockwise

Comment 6

[Matthew N. [:MattN]]

Sandy, which one do you want?

1. https://support.mozilla.org/questions/new/firefox-lockwise (comment 4) or
2. An in-product link for https://support.mozilla.org/products/firefox-lockwise (comment 5)

I think the latter would be better as https://support.mozilla.org/questions/new/firefox-lockwise immediately takes me to a login page and once I login it loses track of where it was supposed to go and just takes me to my profile :(

Comment 7

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

(In reply to Matthew N. [:MattN] (PM me if requests are blocking you) from comment #6)

Sandy, which one do you want?

1. https://support.mozilla.org/questions/new/firefox-lockwise (comment 4) or
2. An in-product link for https://support.mozilla.org/products/firefox-lockwise (comment 5)

I think the latter would be better as https://support.mozilla.org/questions/new/firefox-lockwise immediately takes me to a login page and once I login it loses track of where it was supposed to go and just takes me to my profile :(

I agree with :MattN, go with option 2: "An in-product link for https://support.mozilla.org/products/firefox-lockwise (comment 5)"

Comment 8

[madalina]

I believe Joni can help here

Comment 9

[Sandy Sage]

HA! I got my first "conflict" notification via bugzilla for responding just as Roland had. Thanks y'all for moving this forward :)

Comment 10

[Joni Chan]

This is for the mobile app, correct? If so, here's a link you can use: https://support.mozilla.org/1/mobile/%VERSION%/%OS%/%LOCALE%/firefox-lockwise

If you need one for desktop, please use this link: https://support.mozilla.org/1/firefox/%VERSION%/%OS%/%LOCALE%/firefox-lockwise

Comment 11

[Matthew N. [:MattN]]

In the code we will use

 Services.urlFormatter.formatURLPref("app.support.baseURL") + "firefox-lockwise"

Comment 12

[Jared Wein [:jaws] (please needinfo? me)]

Attachment: Bug 1572569 - Replace 'Send Feedback' with 'Help' in the about:logins menu. r?MattN

Comment 13

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/integration/autoland/rev/9a1a98370eca
Replace 'Send Feedback' with 'Help' in the about:logins menu. r=MattN,fluent-reviewers,flod

Comment 14

[Razvan Maries]

https://hg.mozilla.org/mozilla-central/rev/9a1a98370eca

Comment 15

[Cosmin Muntean [:cmuntean], Ecosystem QA]

I have verified this issue on the latest Nightly 70.0a1 (2019-08-29) (64-bit) on Windows 7 c64, MacOS 10.14 and Ubuntu 18.04.

• The "Send Feedback" option from the settings menu is replaced with the "Help" option.
• The "Help" option from the settings menu redirects to the "https://support.mozilla.org/en-US/products/firefox-lockwise?as=u&utm_source=inproduct" website.