Closed Bug 1572569 Opened 4 months ago Closed 3 months ago

Replace "Send Feedback" with "Help" in the new Lockwise management menu

Categories

(Firefox :: about:logins, task, P1)

task

Tracking

()

VERIFIED FIXED
Firefox 70
Tracking Status
firefox-esr68 --- unaffected
firefox68 --- unaffected
firefox69 --- disabled
firefox70 --- verified

People

(Reporter: ssage, Assigned: jaws)

References

Details

(Whiteboard: [passwords:management] [skyline] [strings])

Attachments

(1 file)

We now have a support forum for Lockwise issues. We need to include a way for our users to get to it when they have issues.

I propose we remove "give feedback" in favor of "get support" which links to: https://support.mozilla.org/en-US/questions/new/firefox-lockwise

I'd like to confirm that's the right approach with Ryan. Otherwise we'll add it to the list of menu items we have already.

ni? for confirmation :)

Flags: needinfo?(rgaddis)

Sounds good to me. Thanks for confirming, Tim.

Flags: needinfo?(rgaddis)

Who have you been working with on SUMO? Normally they generate special in-product URLs to use… did they give you one? If not, maybe we can request one here?

Flags: needinfo?(ssage)

I just asked :joni. There are no special in product links for sumo forums to ask a question!

Here is the link:
https://support.mozilla.org/questions/new/firefox-lockwise

In case I am missing something, I am need-infoin'g tasos and madalina. Tasos and Madalina please double check and clear the needinfo i got it right :-)

Flags: needinfo?(tasos)
Flags: needinfo?(mana)

Indeed, there are no in-product links for forums but there are a few cases where an in-product link was created for the landing page of a product. In this case we could create an in-product link pointing/redirecting to:
https://support.mozilla.org/products/firefox-lockwise

Flags: needinfo?(tasos)
Flags: needinfo?(mana)

Sandy, which one do you want?

  1. https://support.mozilla.org/questions/new/firefox-lockwise (comment 4) or
  2. An in-product link for https://support.mozilla.org/products/firefox-lockwise (comment 5)

I think the latter would be better as https://support.mozilla.org/questions/new/firefox-lockwise immediately takes me to a login page and once I login it loses track of where it was supposed to go and just takes me to my profile :(

(In reply to Matthew N. [:MattN] (PM me if requests are blocking you) from comment #6)

Sandy, which one do you want?

  1. https://support.mozilla.org/questions/new/firefox-lockwise (comment 4) or
  2. An in-product link for https://support.mozilla.org/products/firefox-lockwise (comment 5)

I think the latter would be better as https://support.mozilla.org/questions/new/firefox-lockwise immediately takes me to a login page and once I login it loses track of where it was supposed to go and just takes me to my profile :(

I agree with :MattN, go with option 2: "An in-product link for https://support.mozilla.org/products/firefox-lockwise (comment 5)"

I believe Joni can help here

Flags: needinfo?(jsavage)

HA! I got my first "conflict" notification via bugzilla for responding just as Roland had. Thanks y'all for moving this forward :)

This is for the mobile app, correct? If so, here's a link you can use: https://support.mozilla.org/1/mobile/%VERSION%/%OS%/%LOCALE%/firefox-lockwise

If you need one for desktop, please use this link: https://support.mozilla.org/1/firefox/%VERSION%/%OS%/%LOCALE%/firefox-lockwise

Flags: needinfo?(jsavage)

In the code we will use

 Services.urlFormatter.formatURLPref("app.support.baseURL") + "firefox-lockwise"
Flags: needinfo?(ssage)
Summary: Add Get Support to the new Lockwise management menu → Replace "Send Feedback" with "Get Support" in the new Lockwise management menu
Assignee: nobody → jaws
Status: NEW → ASSIGNED
Whiteboard: [passwords:management] [skyline] → [passwords:management] [skyline] [strings]
Blocks: 1567548
Summary: Replace "Send Feedback" with "Get Support" in the new Lockwise management menu → Replace "Send Feedback" with "Get Help" in the new Lockwise management menu
Attachment #9087562 - Attachment description: Bug 1572569 - Replace 'Send Feedback' with 'Get Support' in the about:logins menu. r?MattN → Bug 1572569 - Replace 'Send Feedback' with 'Help' in the about:logins menu. r?MattN
Summary: Replace "Send Feedback" with "Get Help" in the new Lockwise management menu → Replace "Send Feedback" with "Help" in the new Lockwise management menu
Attachment #9087562 - Attachment description: Bug 1572569 - Replace 'Send Feedback' with 'Help' in the about:logins menu. r?MattN → Bug 1572569 - Replace 'Send Feedback' with 'Get Support' in the about:logins menu. r?MattN
Attachment #9087562 - Attachment description: Bug 1572569 - Replace 'Send Feedback' with 'Get Support' in the about:logins menu. r?MattN → Bug 1572569 - Replace 'Send Feedback' with 'Help' in the about:logins menu. r?MattN
Attachment #9087562 - Attachment description: Bug 1572569 - Replace 'Send Feedback' with 'Help' in the about:logins menu. r?MattN → Bug 1572569 - Replace 'Send Feedback' with 'Get Support' in the about:logins menu. r?MattN
Attachment #9087562 - Attachment description: Bug 1572569 - Replace 'Send Feedback' with 'Get Support' in the about:logins menu. r?MattN → Bug 1572569 - Replace 'Send Feedback' with 'Help' in the about:logins menu. r?MattN
Attachment #9087562 - Attachment description: Bug 1572569 - Replace 'Send Feedback' with 'Help' in the about:logins menu. r?MattN → Bug 1572569 - Replace 'Send Feedback' with 'Get Support' in the about:logins menu. r?MattN
Attachment #9087562 - Attachment description: Bug 1572569 - Replace 'Send Feedback' with 'Get Support' in the about:logins menu. r?MattN → Bug 1572569 - Replace 'Send Feedback' with 'Help' in the about:logins menu. r?MattN
Pushed by jwein@mozilla.com:
https://hg.mozilla.org/integration/autoland/rev/9a1a98370eca
Replace 'Send Feedback' with 'Help' in the about:logins menu. r=MattN,fluent-reviewers,flod
Status: ASSIGNED → RESOLVED
Closed: 3 months ago
Resolution: --- → FIXED
Target Milestone: --- → mozilla70

I have verified this issue on the latest Nightly 70.0a1 (2019-08-29) (64-bit) on Windows 7 c64, MacOS 10.14 and Ubuntu 18.04.

Status: RESOLVED → VERIFIED
Flags: qe-verify+
Component: Password Manager → about:logins
Product: Toolkit → Firefox
Target Milestone: mozilla70 → Firefox 70
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