157413 - mail sending error should offer a link to the transcript

Status: NEW

(MailNews Core :: Composition, enhancement)

Description

[timeless]

n7p1 a user configures their return address as [e-mail]

their mail server is smtp.example.com

the user tries to send mail to [e-mail] which is their email address

sending the message fails. (An error occurred while sending mail. The mail server responded: rejected: administrative prohibition)

<OK>.

problem to be addressed: this is  *NOT* OK. the user panics and spends a few days trying to figure out what they did wrong, including contacting their isp (example.com) who provides the following errant suggstions:

1. set the smtp server port to 110 (pop)

2. n7(or mozilla) are not supported, please use something else

steps to address the problem:

Add a button or link to view a transcript of the smtp session.

why this helps. When reading smtp:5 logging, we see

EHLO exampl.com

we thought that was a bit strange.

later we see that the receipt from is [e-mail] and that the server rejected it.

Comment 1

[timeless]

Attachment: unhelpful error message

Comment 2

[Jean-Francois Ducarroz]

Thanks, I'll take a look later...

Comment 3

[Jean-Francois Ducarroz]

-->varada

Comment 4

[(not reading, please use [e-mail] instead)]

taking all of varada's bugs.

Comment 5

[(not reading, please use [e-mail] instead)]

sorry for the spam.  making bugzilla reflect reality as I'm not working on these bugs.  filter on FOOBARCHEESE to remove these in bulk.

Comment 6

[Serge Gautherie (:sgautherie)]

Filter on "Nobody_NScomTLD_20080620"