1576389 - Thunderbird Marking Various Emails as "Junk" even after manually setting mail as "Not Junk"

Status: RESOLVED INVALID

(Thunderbird :: Filters, defect)

Description

[Ron]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.100 Safari/537.36

Steps to reproduce:

Have Not a Clue How to Change Emails Marked as "Junk" by Mozilla Thunderbird to "Mark Not as Junk"? No Option Given, and Extremely Troubling?

Actual results:

When I Change Emails Marked as "Junk" by Mozilla to "Mark as Not Junk" they Automatically Revert back to "Mark as Junk" This it "Censorship" and Un-American? Seems the "FIX" is on the Mozilla Platform Itself, and Not with the User?

Expected results:

Please Fix the Issue before Legal Measures are Initiated! Version 60.8.0 (32bit)

Comment 1

[Jorg K (CEST = GMT+2)]

We really appreciate threats (not!).

Ben, can you see what's going on here. I don't use junk filtering myself.

Comment 2

[Benjamin Flanagin]

This doesn't appear to be happening on my end in TB 60.8 or 69.0b3. Once the message has been marked as "Not Junk" it does not revert back to being set as junk.

It is possible that the adaptive filtering algorithm that TB builds locally could be at fault. To clear the database go to Preferences --> Security and then click on "Reset Training Data". This would be considered a support issue but I was unable to find a proper support article on the topic.

To your censorship claim, TB isn't censoring the emails a person receives in anyway. It does mark mail that it sees as possible threats or spam, and can, by user request, move or delete these messages. It does not refuse to open any mail received by the user marked or unmarked and will even open mail that may cause harm to the computer. If you still feel that the junk filter is somehow censoring content you are free to turn off all junk mail filtering by TB by finding that option in the same place as you reset the training data.

Comment 3

[Wayne Mery (:wsmwk)]

see https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages

Comment 4

[Magnus Melin [:mkmelin]]

The junk mail algorithm is using Bayesian filters. It will learn what you think is junk based on which mails you think are junk - which trains it.