Sync not working for bookmarks and themes
Categories
(Firefox :: Sync, defect)
Tracking
()
People
(Reporter: manish.giri.me, Unassigned, NeedInfo)
Details
Attachments
(1 file)
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19.09 KB,
image/png
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Details |
Screenshot 2019-09-01 22.03.02.png
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:70.0) Gecko/20100101 Firefox/70.0
Steps to reproduce:
I noticed Sync is not working for Firefox on my Mac. A few days back I started Firefox on my mac after a while, so I used the "Refresh Firefox" button to set up fresh. It got rid of all my existing bookmarks and add-ons. So I imported all bookmarks from Chrome, and restored add-ons using Firefox Sync. The bookmarks from chrome were kept in a folder called "From Google Chrome", on the bookmarks toolbar.
Yesterday, on my windows laptop, I started up Firefox and moved the bookmarks sub-folder from the "From google chrome" folder into their respective folders on the bookmarks toolbar. I also added a new theme. After all this, I made sure to click the "sync" button several times so that these changes are saved in my firefox account.
Today when I started using Firefox on my mac, I noticed there were no bookmarks on the toolbar. The only things left were the "Most visited" button, and two folder separators that I use to separate my bookmark folders. Also, the new theme that I installed in Firefox on my windows laptop, wasn't showing up either. Screenshot attached.
I use the latest version (v70) of Firefox Developer Edition on both Windows and Mac.
Actual results:
Bookmarks and theme were not synced.
Expected results:
Bookmarks and theme should have synced.
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Comment 1•5 years ago
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Bugbug thinks this bug should belong to this component, but please revert this change in case of error.
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Comment 2•5 years ago
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We're sorry to hear you are having this problem, but thanks very much for taking the time to make this report. We aren't sure what is causing this issue, but Sync does keep some logs which may help us find the problem. Instructions for how to locate and attach the logs can be found at https://wiki.mozilla.org/CloudServices/Sync/File_a_desktop_bug - please follow those instructions and attach the sync logs to this bug.
Again, thanks for the report and thanks for your help in finding these kinds of issues.
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Comment 3•4 years ago
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Thanks again for reporting this issue, but we are unable to determine the cause of the problem without the requested information. If you are able to provide this information, please just add a comment in this bug with that information and we'll get back to you as soon as we can, but in the meantime we are closing this bug so we can focus on the issues which we can address.
Description
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