1582006 - I use one e-mai to login firefox sync service ,but look like two different account.

Status: RESOLVED INACTIVE

(Firefox :: Sync, defect)

Description

[1012243881]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36

Steps to reproduce:

at yesterday 23:00 ， I used my email address to login firefox PC . Successfuly logined.
The next morning, I want to login firefox PC with same email in the company . Oh , it doesn't seem to same as yesterday, that like two accounts.
my email : [e-mail]

Comment 1

[Liviu Seplecan]

Hi @1012243881, can you explain what are the differences? can you explain in more details what you observe?
Meanwhile I'll add a component, if isn't the right one please fell free to change it.
Regards,
Liviu

Comment 2

[Lina Butler [:lina]]

Hi! Are you based in China, by chance? FxA and Sync use a different networking stack in China, based on your locale (bug 1509435, comment 4 has more details). Could you please enter about:config in your address bar, search for identity.fxaccounts.auth.uri, and make sure it's the same across all your devices? In Firefox for iOS, there's a separate setting (https://bug1227843.bmoattachments.org/attachment.cgi?id=8691767). Thanks!

Comment 3

[1012243881]

Attachment: 图片.png

This picture shows the difference between the two devices.

Comment 4

[1012243881]

Attachment: 图片.png

Settings(identity.fxaccounts.auth.uri) on both devices are the same.

Comment 5

[Mark Hammond [:markh] [:mhammond]]

Note how one has the identity.fxaccounts.autoconfig.uri preference pointing at the china server so is hitting the stack we host in China, while the one with the blank uri is hitting the US hosted ones - you can see this in the first screenshot - one account is on accounts.firefox.com and the other on accounts.firefox.com.cn. Can you please try ensuring the identity.fxaccounts.autoconfig.uri preference is consistent between the 2, then sign out and re-sign in to whatever profile you changed to be consistent?

Comment 6

[Ryan Kelly [:rfkelly]]

I'm going to close this bug due to inactivity.