Closed Bug 1582423 Opened 5 years ago Closed 5 years ago

Firefox beta 7 fails on start, will work work in safe-mode and refuses to refresh to a clean settings.

Categories

(Firefox :: Untriaged, defect)

70 Branch
defect
Not set
normal

Tracking

()

RESOLVED DUPLICATE of bug 1582187

People

(Reporter: myron, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

Steps to reproduce:

On v70 beta 6 normally background updated to beta 7. On firefox was started after the auto update the browser 100% refuses to start.

Actual results:

Firefox refuses to launch normally. Looks like it will for about half a second then an error window appears with text:

XML Parsing Error: undefined entity
Location: chrome://browser/content/browser.xhtml
Line Number 2958, Column 11:
<button id="protections-popup-trackersView-settings-button"
----------^

I can't do anything with Firefox at this point and have to close the window with the error and Firefox terminates.

This has happened on two different computers. I do now know what to do to rectify the issue on the computer to gather additional diagnostics and the way it is failing on launch makes me think that telemetry of the failure might not be sent back to Mozila as Firefox failes too soon when loading.

Expected results:

Firefox beta 7 should have started normally.

Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Resolution: --- → DUPLICATE
You need to log in before you can comment on or make changes to this bug.