1582922 - odd reset to Firefox

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Tim Gerzevske]

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

Steps to reproduce:

Here's something that should happen, NO MATTER WHAT.
So I go to https://www.mozilla.org/en-US/firefox/. This shows me as not logged in to the support site even though I have an acount here. So at the https://www.mozilla.org/en-US/firefox/ I go to the button for "Get a Firefox Account". Go to the section for sign in. I sign in and now I'm told to check my gmail account for confirmation of log in. So I click on the confirmation of sign in on the email...now I'm asked for my cell phone...and you CAN'T GO ANY FURTHER without ADDING MY CELL PHONE? Yea, even if I did have a cell phone (sorry, not a mindless drone like the rest of you, I don't need or want a cell phone, but that's a whole different topic), I would NEVER have it attached to an email account and have some one hack my account and get that too. I already have a discussion going about this with AOL owning Netscape accounts and needles account "verifications" for a cell phone when I log in. Again, another discussion.

Actual results:

So anyhow, I see this "Syncing..." message appear on my PC's web page. But wait, I don't have a device to "sync" to - right? So I go to the "Options" area and "Disconnect". My theme resets to FF default and, you know all those icons for websites that are attached to your book marks as long as you have been there and the site provides a little pic? All dumped. All my "top sites" on a new tab...gone, banking cookies...gone, and Gmail doesn't remember who I am.

Expected results:

What happened here should NEVER HAPPEN. All this data should be tied to my PC, not some odd account - EVER! This is a web browser on a PC, NOT AN "APP" on a phone. Hell, if I was on a phone, I'd be whipping it against a wall on it right now, because even though I and logged back into my FF/Mozilla and Gmail account, NONE of this data that disappeared returned. How I got logged back in w/o a cell phone? Apparently closing the browser and logging back in is ok, no cell needed suddenly. I also noticed "sync" is connected again.

Comment 1

[Andre Klapper]

Hi Tim, please take a look at https://www.mozilla.org/en-US/about/governance/policies/participation/ and rephrase your ticket so it has a list of clear steps to reproduce, and is to the point instead of noise about "drones" and whatever off-topic stuff. Thanks.

Comment 2

[Simona Badau, Desktop Test Engineering]

Closing as Resolved: Incomplete due to no update from the reporter. Tim, if you can still reproduce this issue, please feel free to reopen the bug, after providing the requested information.
Thanks!