1582952 - Intermittent pid: None | application crashed [@ xul.dll + 0x326e844]

Status: RESOLVED INCOMPLETE

(Testing :: Reftest, defect, P3)

Description

[Treeherder Bug Filer]

Filed by: nerli [at] mozilla.com
Parsed log: https://treeherder.mozilla.org/logviewer.html#?job_id=267797329&repo=autoland
Full log: https://queue.taskcluster.net/v1/task/N8_I5pyETZK7pXI6aIPglg/runs/0/artifacts/public/logs/live_backing.log
Reftest URL: https://hg.mozilla.org/mozilla-central/raw-file/tip/layout/tools/reftest/reftest-analyzer.xhtml#logurl=https://queue.taskcluster.net/v1/task/N8_I5pyETZK7pXI6aIPglg/runs/0/artifacts/public/logs/live_backing.log&only_show_unexpected=1

---

[task 2019-09-21T12:12:11.303Z] 12:12:11 ERROR - TEST-UNEXPECTED-FAIL | None | application terminated with exit code 1
[task 2019-09-21T12:12:11.304Z] 12:12:11 INFO - REFTEST INFO | Copy/paste: Z:\task_1569064310\build\win32-minidump_stackwalk.exe c:\users\task_1569064310\appdata\local\temp\tmptk_bab.mozrunner\minidumps\6191ebc6-311e-4783-a067-17b0b3e7ae46.dmp Z:\task_1569064310\build\symbols
[task 2019-09-21T12:12:20.301Z] 12:12:20 INFO - REFTEST INFO | Saved minidump as Z:\task_1569064310\build\blobber_upload_dir\6191ebc6-311e-4783-a067-17b0b3e7ae46.dmp
[task 2019-09-21T12:12:20.304Z] 12:12:20 INFO - REFTEST INFO | Saved app info as Z:\task_1569064310\build\blobber_upload_dir\6191ebc6-311e-4783-a067-17b0b3e7ae46.extra
[task 2019-09-21T12:12:20.352Z] 12:12:20 INFO - REFTEST PROCESS-CRASH | pid: None | application crashed [@ xul.dll + 0x326e844]
[task 2019-09-21T12:12:20.352Z] 12:12:20 INFO - Crash dump filename: c:\users\task_1569064310\appdata\local\temp\tmptk_bab.mozrunner\minidumps\6191ebc6-311e-4783-a067-17b0b3e7ae46.dmp
[task 2019-09-21T12:12:20.352Z] 12:12:20 INFO - Operating system: Windows NT
[task 2019-09-21T12:12:20.352Z] 12:12:20 INFO - 6.1.7601 Service Pack 1
[task 2019-09-21T12:12:20.353Z] 12:12:20 INFO - CPU: x86
[task 2019-09-21T12:12:20.353Z] 12:12:20 INFO - GenuineIntel family 6 model 62 stepping 4
[task 2019-09-21T12:12:20.353Z] 12:12:20 INFO - 8 CPUs
[task 2019-09-21T12:12:20.353Z] 12:12:20 INFO -
[task 2019-09-21T12:12:20.353Z] 12:12:20 INFO - GPU: UNKNOWN
[task 2019-09-21T12:12:20.353Z] 12:12:20 INFO -
[task 2019-09-21T12:12:20.353Z] 12:12:20 INFO - Crash reason: EXCEPTION_ACCESS_VIOLATION_WRITE
[task 2019-09-21T12:12:20.353Z] 12:12:20 INFO - Crash address: 0x0
[task 2019-09-21T12:12:20.353Z] 12:12:20 INFO - Process uptime: 97 seconds
[task 2019-09-21T12:12:20.353Z] 12:12:20 INFO -
[task 2019-09-21T12:12:20.353Z] 12:12:20 INFO - Thread 33 (crashed)
[task 2019-09-21T12:12:20.353Z] 12:12:20 INFO - 0 xul.dll + 0x326e844
[task 2019-09-21T12:12:20.353Z] 12:12:20 INFO - eip = 0x56cbe844 esp = 0x2e5bfccc ebp = 0x2e5bfce0 ebx = 0x0fe6f368
[task 2019-09-21T12:12:20.353Z] 12:12:20 INFO - esi = 0x0000003f edi = 0x7566c446 eax = 0x69c924f0 ecx = 0x69b3055d
[task 2019-09-21T12:12:20.353Z] 12:12:20 INFO - edx = 0x00000049 efl = 0x00010206
[task 2019-09-21T12:12:20.354Z] 12:12:20 INFO - Found by: given as instruction pointer in context
[task 2019-09-21T12:12:20.354Z] 12:12:20 INFO - 1 nss3.dll + 0x85c57
[task 2019-09-21T12:12:20.354Z] 12:12:20 INFO - eip = 0x69875c57 esp = 0x2e5bfce8 ebp = 0x2e5bfd04
[task 2019-09-21T12:12:20.354Z] 12:12:20 INFO - Found by: previous frame's frame pointer
[task 2019-09-21T12:12:20.354Z] 12:12:20 INFO - 2 nss3.dll + 0x26a0
[task 2019-09-21T12:12:20.354Z] 12:12:20 INFO - eip = 0x697f26a0 esp = 0x2e5bfd0c ebp = 0x2e5bfd10
[task 2019-09-21T12:12:20.354Z] 12:12:20 INFO - Found by: previous frame's frame pointer
[task 2019-09-21T12:12:20.354Z] 12:12:20 INFO - 3 ucrtbase.dll!MD4Transform + 0x2fd4
[task 2019-09-21T12:12:20.354Z] 12:12:20 INFO - eip = 0x69b2f794 esp = 0x2e5bfd18 ebp = 0x2e5bfd4c
[task 2019-09-21T12:12:20.354Z] 12:12:20 INFO - Found by: previous frame's frame pointer
[task 2019-09-21T12:12:20.355Z] 12:12:20 INFO - 4 kernel32.dll! ?? ?? ::FNODOBFM::`string' + 0x46
[task 2019-09-21T12:12:20.355Z] 12:12:20 INFO - eip = 0x7566ef3c esp = 0x2e5bfd54 ebp = 0x2e5bfd58
[task 2019-09-21T12:12:20.355Z] 12:12:20 INFO - Found by: call frame info
[task 2019-09-21T12:12:20.355Z] 12:12:20 INFO - 5 ntdll.dll!__RtlUserThreadStart + 0x27
[task 2019-09-21T12:12:20.355Z] 12:12:20 INFO - eip = 0x76f43618 esp = 0x2e5bfd60 ebp = 0x2e5bfd98
[task 2019-09-21T12:12:20.355Z] 12:12:20 INFO - Found by: previous frame's frame pointer
[task 2019-09-21T12:12:20.355Z] 12:12:20 INFO - 6 ntdll.dll!_RtlUserThreadStart + 0x1b
[task 2019-09-21T12:12:20.355Z] 12:12:20 INFO - eip = 0x76f435eb esp = 0x2e5bfda0 ebp = 0x2e5bfdb0
[task 2019-09-21T12:12:20.355Z] 12:12:20 INFO - Found by: call frame info
[task 2019-09-21T12:12:20.355Z] 12:12:20 INFO -
[task 2019-09-21T12:12:20.355Z] 12:12:20 INFO - Thread 0
[task 2019-09-21T12:12:20.355Z] 12:12:20 INFO - 0 ntdll.dll!KiFastSystemCallRet + 0x0
[task 2019-09-21T12:12:20.355Z] 12:12:20 INFO - eip = 0x76f26c04 esp = 0x002dec38 ebp = 0x002dec90 ebx = 0x002dec9c
[task 2019-09-21T12:12:20.356Z] 12:12:20 INFO - esi = 0x00000000 edi = 0x00000000 eax = 0x00000184 ecx = 0x00001000
[task 2019-09-21T12:12:20.356Z] 12:12:20 INFO - edx = 0x002dec40 efl = 0x00000246
[task 2019-09-21T12:12:20.356Z] 12:12:20 INFO - Found by: given as instruction pointer in context
[task 2019-09-21T12:12:20.356Z] 12:12:20 INFO - 1 ntdll.dll!ZwWaitForKeyedEvent + 0xc
[task 2019-09-21T12:12:20.356Z] 12:12:20 INFO - eip = 0x76f2657c esp = 0x002dec3c ebp = 0x002dec90 ebx = 0x002dec9c
[task 2019-09-21T12:12:20.356Z] 12:12:20 INFO - Found by: call frame info
[task 2019-09-21T12:12:20.356Z] 12:12:20 INFO - 2 ntdll.dll!RtlSleepConditionVariableSRW + 0xda
[task 2019-09-21T12:12:20.356Z] 12:12:20 INFO - eip = 0x76ee4a33 esp = 0x002dec40 ebp = 0x002dec90 ebx = 0x002dec9c
[task 2019-09-21T12:12:20.356Z] 12:12:20 INFO - Found by: call frame info
[task 2019-09-21T12:12:20.356Z] 12:12:20 INFO - 3 kernel32.dll!wcslen + 0x33c
[task 2019-09-21T12:12:20.356Z] 12:12:20 INFO - eip = 0x756521fe esp = 0x002deca4 ebp = 0x002decc0 ebx = 0x002ded18
[task 2019-09-21T12:12:20.356Z] 12:12:20 INFO - Found by: call frame info
[task 2019-09-21T12:12:20.356Z] 12:12:20 INFO - 4 mozglue.dll + 0x92ad9
[task 2019-09-21T12:12:20.356Z] 12:12:20 INFO - eip = 0x69c22ad9 esp = 0x002decc8 ebp = 0x002ded00
[task 2019-09-21T12:12:20.357Z] 12:12:20 INFO - Found by: call frame info
[task 2019-09-21T12:12:20.357Z] 12:12:20 INFO - 5 xul.dll + 0x34b62ab
[task 2019-09-21T12:12:20.357Z] 12:12:20 INFO - eip = 0x56f062ab esp = 0x002ded08 ebp = 0x002ded38
[task 2019-09-21T12:12:20.357Z] 12:12:20 INFO - Found by: previous frame's frame pointer
[task 2019-09-21T12:12:20.357Z] 12:12:20 INFO - 6 xul.dll + 0x34b6329
[task 2019-09-21T12:12:20.357Z] 12:12:20 INFO - eip = 0x56f06329 esp = 0x002ded40 ebp = 0x002ded50
[task 2019-09-21T12:12:20.357Z] 12:12:20 INFO - Found by: previous frame's frame pointer

Comment 1

[David Baron :dbaron: (⌚️UTC-4, no longer working on Mozilla)]

Any idea who would know why this crash report isn't getting symbols?

Comment 2

[Gabriele Svelto [:gsvelto]]

Somehow the build was lacking the symbol files. If you look at the log you'll notice that minidump_stackwalk complains about it for both firefox.exe and xul.dll. I don't know how that happened, maybe the task that builds the symbols failed for this particular push?

Comment 3

[Gabriele Svelto [:gsvelto]]

Yup, the symbol archive in the build task is only 22 bytes: https://tools.taskcluster.net/groups/Kf7AJd10Se6StYd_4s0GvA/tasks/KcsutQ_ESJKLC7QbOEsPzg/runs/0/artifacts

Comment 4

[Gabriele Svelto [:gsvelto]]

The task log contains no apparent reason for why the symbols weren't generated properly... odd.

Comment 5

[Intermittent Failures Robot]

1 failures in 4350 pushes (0.0 failures/push) were associated with this bug in the last 7 days.

Repository breakdown:

• autoland: 1

Platform breakdown:

• windows7-32-mingwclang: 1

For more details, see:
https://treeherder.mozilla.org/intermittent-failures.html#/bugdetails?bug=1582952&startday=2019-09-16&endday=2019-09-22&tree=all

Comment 6

[Intermittent Failures Robot]

5 failures in 4530 pushes (0.001 failures/push) were associated with this bug in the last 7 days.

Repository breakdown:

• autoland: 3
• mozilla-central: 1
• mozilla-inbound: 1

Platform breakdown:

• windows7-32-mingwclang: 5

For more details, see:
https://treeherder.mozilla.org/intermittent-failures.html#/bugdetails?bug=1582952&startday=2019-09-23&endday=2019-09-29&tree=all

Comment 7

[Intermittent Failures Robot]

3 failures in 4292 pushes (0.001 failures/push) were associated with this bug in the last 7 days.

Repository breakdown:

• autoland: 3

Platform breakdown:

• windows7-32-mingwclang: 3

For more details, see:
https://treeherder.mozilla.org/intermittent-failures.html#/bugdetails?bug=1582952&startday=2019-09-30&endday=2019-10-06&tree=all

Comment 8

[BugBot [:suhaib / :marco/ :calixte]]

The priority flag is not set for this bug.
:ahal, could you have a look please?

For more information, please visit auto_nag documentation.

Comment 9

[Intermittent Failures Robot]

1 failures in 4867 pushes (0.0 failures/push) were associated with this bug in the last 7 days.

Repository breakdown:

• autoland: 1

Platform breakdown:

• windows7-32-mingwclang: 1

For more details, see:
https://treeherder.mozilla.org/intermittent-failures.html#/bugdetails?bug=1582952&startday=2019-12-09&endday=2019-12-15&tree=all

Comment 10

[Intermittent Failures Robot]

1 failures in 3773 pushes (0.0 failures/push) were associated with this bug in the last 7 days.

Repository breakdown:

• try: 1

Platform breakdown:

• windows10-64-mingwclang: 1

For more details, see:
https://treeherder.mozilla.org/intermittent-failures.html#/bugdetails?bug=1582952&startday=2020-01-13&endday=2020-01-19&tree=all

Comment 11

[BugBot [:suhaib / :marco/ :calixte]]

Since the crash volume is low (less than 5 per week), the severity is downgraded to S3. Feel free to change it back if you think the bug is still critical.

For more information, please visit auto_nag documentation.

Comment 12

[BugBot [:suhaib / :marco/ :calixte]]

https://wiki.mozilla.org/Bug_Triage#Intermittent_Test_Failure_Cleanup
For more information, please visit auto_nag documentation.