From Bugzilla Helper: User-Agent: Mozilla/5.0 (Macintosh; U; PPC; en-US; rv:1.1b) Gecko/20020721 BuildID: 2002072103 After going to offline, then online, mail/news download don't works Reproducible: Always Steps to Reproduce: 1.Open mail and group 2.Go offline 3.Choose download in the dialog 4.wait to be offline 5 Go online 6 Close/open a newsgroup tab Actual Results: The progress bar spins indefinitly Expected Results: Newsgroup read after a short time I am connected via a cable/modem, permenently connected, so i have no dialup problems The only way to restart is: go one more time offline choose "no download" in the dialog go on line now it works I have also noticed that (sometimes ?) the browser is also affected. Impossible do download a page.
Reporter, using commercial trunk Mozilla/5.0 (Macintosh; U; PPC; en-US; rv:1.1b) Gecko/20020722 I don't see your problem. I am not sure what you mean in >step 6 Close/open a newsgroup tab so when I went back online, I double clicked on a newgroup and it opened in a new window with no problems. what exactly are you seeing? Are you downloading any mail/newsgroups?
I don't double click. I click on the triangle, to close the newsgroup if it is open and then i click on the triangle to open the newgroup. At this time mozilla is supposed to contact the newserver to look for new messages. I see the progress bar spinning at the bottom right of the window, but it never ends
still unable to reproduce. After going online, clicking the twisty to close/open results in no hang for me. As far as I know there is no problem with the twisty for newsgroups. Not sure what we can do to help you. New profile maybe?
Have you asked to download newsgroup when going offline ? if not all works fine. I am now working with build 2002072308 No change for my normal profile. I realized that there was no newsgroup check for offline dowload. But the problem is not here. It is not really a problem for me, i am connected permanently via a cable/modem and the news server of my provider responds correctly, so i never user offline. I did a test to see what mozilla does. I have created a new profile (twice). I got a different hang. each time i have not changed the default pref. First time, opening the mail window, i got the wizard. I have not changed the default values. It found my name and email from internet panel (Probably) I choosed only one newsgroup for suscribe. Then immediately i choose to go offline. I have not changed offline setting The icon changed immediately, the status was "Dowloading for off line" or some think like that. The status never changed. I clicked one more time on the icon. No change, no response. I was still off line with the same status message. Same thing with go online in the file menu. Curiously, clicking on "Get messages" button show a dialog with a "go on line" button. cliking on it, make me to go really on line. the "get msg" button is not always enabled second test and second new profile I choosed secnews.netscape.com i have not suscribed to a group. This the only difference. I have tried to go offline. Same thing. The icon changes immediately and the status message never show the end the dowload. Conclusion: with a new profile, offline don't work at all. I think i'll continue my tests as soon as possible to see the difference between my original profile and the new profiles i have created
My test with secnews were not correct. ssl was not checked. Some thing is missing in the wizard. Have i to submit another bug or enhancement ? Curiously when i am offline, Mozilla accept to open the suscribe dialog. It waits for eternity. Have i to submit another bug or enhancement ? Now for my problems: I can reproduce my original problem with a new profile when i have a mail account and a news server. If i have only a news server, i have a hang (or the status bar is not changed) going offline If i have only a mail account, off line works once. If then i go online and off line, the status stays to "doawloading for offline use" Any idea ?
there's already a bug about the subscribe UI. It could be that if you have no subscribed groups on a server, we have problems doing a download sync. That's probably not been tested. As far as your other problems are concerned, I'm wondering if there's a problem with mac networking that doesn't survive an online -> offline -> online transition, especially if the browser also stops working. DNS lookups in particular might not be working. We've had similar problems on linux in the core networking code.
>Curiously when i am offline, Mozilla accept to open the suscribe dialog. >It waits for eternity. Have i to submit another bug or enhancement ? The subscribe bug is bug 92852 >If i have only a mail account, off line works once. If then i go online and off >line, the status stays to "doawloading for offline use" I see this. but this doesn't result in a hang or impair functionality. As soon as you click on a mail mesg, the status will dissapear. >it could be that if you have no subscribed groups on a server, >we have problems doing a download sync. That's probably not been tested. Yes confirmed. I need to file a new bug on this. my bad. Have you actually selected a mail folder and/or newsgroup to download? Are you physcially connected to network when going offline and then back online? Have you actually subscribed to a newsgroup and logged into mail account before going offline and downloading? Is your mail account a imap mail account? >I can reproduce my original problem with a new profile when i have a mail >account and a news server. I couldn't replicate this. I tried your comments (using a brand new profile) with 2002072208 on Mac 9.2.2 and I have no problems going offline/online/ offline,etc.. I tried following: I created new profile and did these steps (I am phsycially connected to network when doing these steps) 1)create a profile 2)Bring up messenger 3)Create a imap mail account 4)create a newsgroup account 5)Login to mail 6)Subscribe to a newsgroup 7)Edit|Mail&Newsgroup Account Settings|Offline&Diskspace 8)click select button and chose a folder & newsgroup to download 9).click ok, ok 10)click on offline icon in lower right hand corner of messenger 11)get prompted to download, I click 'download' 12)I view my mail/newsgroup mesg offline with no problems. 13)I click offline icon to go back online 14)I click the twisty for mail and newsgroups and no problems. I can read a mail mesg, read a newsgroup mesg. No hangs or anything. 15)I can go offline/online etc.. again again with no problems
downloading a news server only w/no newsgroups bug is bug 158969.
just a precision, i have a pop account. Mac 9.1
reporter is correct. i see his bug. investigating further... need check branch and another OS. I think it's tied into having a pop/news acnt or newserver w/no subscribed newsgrps and then downloading in either case. working on it..
Ok ready for a doozy.. You're right David. Got to be network code problem with MAC. I feel bad, I should have caught this. This is a mac only bug. I tried on windows & linux and I don't see the same results. The problem is with a Pop account and saying 'download' when you click offline widget. It works ok the first time but when you try to repeat step again, you hang like the reporter said. This happens in both Trunk & branch. I tested only mac 9.2.2, I assume the same thing is in OS X also. Steps to reproduce: 0. create a new profile 1. create your pop and/or news account 2. login to pop and/or subscribe to newsgrp 3. go offline and download (either by icon/prompt or download/sync [check boxes for mail/news/work offline]) No problems. It works. 4. go back online 5. repeat step 3 again result: status bar (barber pole) spinning, you see either 'downloading mail for offline use' or 'downloading news for offline use'. It never goes offline. I can click offline icon again and get download prompt This doesn't happen if I say no to download. Then there are no problems going offline/online/offline/online as long as I say no to download Browser doesnt work also, like reporter said. The only way to 'clear this', go offline/online via browser, then browser works again. expected: go offline w/no problems since you can't download a pop mail acnt. Here are my tests I ran: Mac both 20020719 brnch & 2002072208 trunk exhibit same behavior pop/news w/no newsgrps -hangs, doesnt disconnect, barber pole ( see downloading mail for offline use mesg in bottom frame of mesgr) pop only -mac hangs, same as above pop/news w/newsgrp (newsgrp not selected for offline) -bug, same as above pop/news w/newsgrp (newsgrp selected for offline) -bug, same as above No problems with imap acnts, that works fine. But will get the same bad results if you have pop acnt & imap mail acnt and imap doesn't have a folder selected for offline use. But if you have imap folder selected for offline use, there is NO PROBLEMS. It works as expected. Windows (windows trunk 2002072208 & windows branch 20020722) pop only -ok pop/news w/newsgrp (newsgrp not selected for offline) -ok imap/news - ok Linux (linux brnch 7-22 & linux trnk 7-22-10) imap-news w/newsgrp (both mail/newsgrp selected for offline) ok pop/news w/newsgrp (newsgrp not selected for offline) -ok pop only -ok confirming bug. changing summary line. old summary line is Mail/news download don't work after an offline/online sequence this worthy of nsbeta1?
Work around when hang occurs: -click offline icon again & say don't download (then when you go back online, you can click offline icon & say download and it will go offline correctly) -go offline/online via browser again bug only happens when you consecutivly go online/offline.
nominating since this can impair users who use offline
Mail triage team: nsbeta1-
This bug is targeted at a Mac classic platform/OS, which is no longer supported by mozilla.org. Please re-target it to another platform/OS if this bug applies there as well or resolve this bug. I will resolve this bug as WONTFIX in four weeks if no action has been taken. To filter this and similar messages out, please filter for "mac_cla_reorg".
There is a Similar thing with OSX 10.4 and thunderbird version 22.214.171.124 (20061207) - I Launch thunderbird - Go offline downloading my mails - GO online - GO offline. I have the dialog. I say do downloand my messages and the download dont'nt terminates
I don't see any reason to give this special priority, but it's also not unwanted, so cancelling the wanted flag.