Closed
Bug 1586518
Opened 6 years ago
Closed 6 years ago
Spotify drm player isn't loaded
Categories
(Core :: Audio/Video: Playback, defect)
Tracking
()
RESOLVED
INCOMPLETE
People
(Reporter: alus20x, Unassigned, NeedInfo)
Details
Attachments
(1 file)
|
29 bytes,
text/plain
|
Details |
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0
Steps to reproduce:
Windows 10 w/ Firefox 70.0b12
Plugin for drm(widevinecdm/OpenH264) is activated as well in config And DRM is enabled
goto https://open.spotify.com/browse
Actual results:
It says 'Enable secure playback in your browser' and Firefox is installing components needed to play and it never goes to player.
Comment on attachment 9099029 [details]
Firefox troubleshooting information in raw
>https://pastebin.com/g13yCgRZ
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}
Comment on attachment 9099029 [details]
Firefox troubleshooting information in raw
>https://pastebin.com/g13yCgRZ
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}
Comment on attachment 9099029 [details]
Firefox troubleshooting information in raw
>https://pastebin.com/g13yCgRZ
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|
||
Comment 5•6 years ago
|
||
Hi @Lee Soul, tested the issue on several FF versions: release 69.0.2, beta 70.0b13, nightly 71.0a1 => on all versions the player works accordingly.
After starting FF - by default on Menu-> Genral -> Digital Rights Management (DRM) Content -> the checkbox is checked -=> no error will be triggered. If you uncheck this box the error will be triggered.
Further I will set a component, if isn't the right one please fell free to change it. Also, maybe someone from dev's team will decide about it.
Regards,
Liviu
Component: Untriaged → Audio/Video: Playback
Flags: needinfo?(alus20x)
Product: Firefox → Core
|
||
Comment 6•6 years ago
|
||
I see that the "last update time" of the widevine CDM makes sense, so something has to have happened. Bryce, is this updated after a successful update, or something like this? This would help to narrow down the issue maybe?
Flags: needinfo?(bvandyk)
(In reply to Paul Adenot (:padenot) from comment #6)
I see that the "last update time" of the widevine CDM makes sense, so something has to have happened. Bryce, is this updated after a successful update, or something like this? This would help to narrow down the issue maybe?
The last update time is set following successful extraction of the CDM files, which is a good indicator that the files have been fetched and placed on disk.
It sounds like something may be going wrong following the fetching. I've seen rare instances where even once Widevine is installed Firefox doesn't get correctly notified so never clears the installing notification.
Alsus20x, are you still seeing this issue?
Flags: needinfo?(bvandyk)
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → INCOMPLETE
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Description
•