Closed Bug 1586818 Opened 6 years ago Closed 6 years ago

Crash on printing on MacOS

Categories

(Core :: Printing: Output, defect)

Product:
Core
Component:
Printing: Output
Version:
68 Branch
Platform:
Desktop
macOS
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED INVALID
Tracking Flags:
Tracking Status
firefox68 --- affected

People

(Reporter: alexander, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

Steps to reproduce:

On MacOS Mojave trying to print any webpage or PDF, anything. Please check this report, https://crash-stats.mozilla.org/report/index/5a354042-34b6-42a3-942c-0e1400191007. After updating to latest release, Firefox 69, problem still exist, it is not possible to print anything.

Actual results:

Firefox crashes all the time

Expected results:

Printing a page.

Adding some more information. Doesn't seem to be a common crash - I assume it has something to do with the Xerox printer? Does 69 crash as well>

Status: UNCONFIRMED → NEW
status-firefox68: --- → affected
Component: Untriaged → Printing: Output
Ever confirmed: true
OS: Unspecified → macOS
Product: Firefox → Core
Hardware: Unspecified → Desktop

Good day. You can close this ticket - it was a problem with Xerox printer drivers. After re-installing drivers - everything works fine. Also want to mention, than Chrome works fine at the moment, when FF crashed

Per comment 2, close this bug because it's a printer driver issue.

Status: NEW → RESOLVED
Closed: 6 years ago
Resolution: --- → INVALID
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