Closed Bug 1586868 Opened 5 years ago Closed 4 years ago

Adding a office account

Categories

(Thunderbird :: Account Manager, defect)

defect
Not set
normal

Tracking

(Not tracked)

RESOLVED DUPLICATE of bug 1598861

People

(Reporter: martin.bodin, Unassigned)

Details

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:69.0) Gecko/20100101 Firefox/69.0

Steps to reproduce:

In a nutshell, I tried to add an account for my University. They use Microsoft Office internally, but they provide a general setting. Thunderbird suggested to use Owl, which is probably reasonable for most users. However, as it wasn’t my personal choice to use a Microsoft account, I did not wanted to pay for an add-on that my employer would probably not reimburse. So I wanted to add it manually. It seems that the interface got into an unexpected state in between.
That issue has already been reported on Launchpad, and I am attaching this link for cross-references: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1846877 I’m using Thunderbird 60.8.0 (64-bit). This bug is not critical as using Owl seems to work just fine.

More precisely, here what I did:
Edit > Account Setting > Account Action > Add Mail Account
I then typed my name, mail address, and password.
Thunderbird suggested that I use Owl, but I chose the manual setting.
I entered all the information suggested here: https://www.imperial.ac.uk/admin-services/ict/self-service/connect-communicate/email/use/thunderbird/
After all these information were filled, the “Done” button was clickable, and I clicked on it.

Actual results:

All button went grey (non-clickable) except the cancel button. I waited, but no change. I clicked on “Cancel” after something like 10 minutes. The account was not added. Strangely enough, though, I saw it listed in the SMTP setting.

It thus looked to me that the IMAP part failed, but not the SMTP part. I got no error messages, which is unexpected for me.

Expected results:

I would have expected the setting window to close (instead of being greyed), and to have both the SMTP and IMAP configured, with a new account.

Component: Untriaged → Account Manager

Typically those outlook.office365.com accounts don't have IMAP enabled, so you need to use an add-on to connect via their Exchange protocol.

In TB 60.9 we've made this more discoverable: https://www-stage.thunderbird.net/en-US/thunderbird/60.9.0/releasenotes/

(In reply to Jorg K (GMT+1) (PTO to 15th Dec 2019, sporadically reading bugmail) from comment #1)

Typically those outlook.office365.com accounts don't have IMAP enabled, so you need to use an add-on to connect via their Exchange protocol.

Well IMAP is available by default. In this case (like bug 1598861) IMAP should be completely useable, per their instructions at https://www.imperial.ac.uk/admin-services/ict/self-service/connect-communicate/email/use/thunderbird/

Martin, can you try setting up an account using a nightly build? https://ftp.mozilla.org/pub/thunderbird/nightly/latest-comm-central/thunderbird-73.0a1.en-US.linux-x86_64.tar.bz2

Does it properly detect IMAP and select it for you now?

Flags: needinfo?(martin.bodin)

It does! Thanks for the work! I think that we can close the bug.

Flags: needinfo?(martin.bodin)

The fix will ship in TB 68.4. So we make this a duplicate of bug 1598861?

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Resolution: --- → DUPLICATE
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