158839 - crash on launch before main window even opens

Status: RESOLVED WORKSFORME

(SeaMonkey :: General, defect)

Description

[Aki]

From Bugzilla Helper:
User-Agent: Mozilla/4.0 (compatible; MSIE 5.5; Windows 98)
BuildID:    20020722

When starting the browser (Mozilla 1.1b rel:20020722) the program crashes. Have 
only just installed - not had a successful launch to date. Reinstall or reboot 
has no effect. I'm using a Talkbalk enabled build but it does not load or 
prompt either. Main window does not open at any point.
Error in Bugzilla Helper:

XML Parsing Error: unidentified entity
Location: chrome://navigator.xul
Line Number 47, Column 1:

<window id="main-window"
^


<key id="key_newNavigatorTab" key=$tabCmd.commandkey;" modifiers="accel" 
command="cmd_newNavigatorTab"/>
----^

Reproducible: Always
Steps to Reproduce:
1.Launch program

Actual Results:  Bugilla Helper opens with the error message as noted in the 
bug description:

XML Parsing Error: unidentified entity
Location: chrome://navigator.xul
Line Number 47, Column 1:

<window id="main-window"
^


<key id="key_newNavigatorTab" key=$tabCmd.commandkey;" modifiers="accel" 
command="cmd_newNavigatorTab"/>
----^

Expected Results:  Launched/started/worked

Comment 1

[chris hofmann]

could be a dup of http://bugzilla.mozilla.org/show_bug.cgi?id=158814

Comment 2

[Matthias Versen [:Matti]]

Reporter:
Have you installed Mozilla over an older build ?

If yes do this :
uninstall mozilla, delete all files in c:\programs\Mozilla.org\Mozilla\ (but
save your plugins) and reinstall mozilla.

If you still see the problem try "mozilla -profilemanager" and create an
additional test profile.

Comment 3

[Aki]

Alrighty then...

I checked out http://bugzilla.mozilla.org/show_bug.cgi?id=158814 but no, 
Mozilla (or Netscape) has never previously been installed.

I unistalled Moz and deleted all files. Reinstalled using same previous 
options: complete, Quick Launch not enabled.

Install completed, browser auto-launched, received two Windows systems errors, 
one after the other. One an invalid page fault in module Jsomething-or-rather 
and the next an invalid page fault in module TRANSFORMIIX.DLL (I think). I'm 
sketchy on these two as immediately after this (and while I was writing this 
bug update the first time round) the screen went black bar for the cursor which 
would go into timer state when moved. Rebooted. Got a corrupt registry - 
scanreg ran but hung. Cold booted - system started as normal. Related? Don't 
know. Reproducable - probably not (well, I hope not).

Started Moz again - same error. As advised, created a new profile - test. This 
profile allows me to start the browser no problems - bug remains when using the 
default profile.

Am tempted to delete the default profile and create another with the same name 
to see if this fixes it, however, will wait for advice as to my next move...

Aki
Canberra, Australia

Comment 4

[Matthias Versen [:Matti]]

Can you please do this :
Delete all Files in :   
Profile\Chrome\ 
Delete :   
Profile\localstore.rdf    
Profile\XUL.mfl

(and be sure you close mozilla first)

corrupted profile -> wfm

Comment 5

[Aki]

I deleted all profiles using Profile manager as well as Profile\localstore.rdf

Profiles/Chrome didn't exist, nor did Profile\XUL.mfl. I agree with Worksforme
as a resolution... <shrug>

All working fine now.

Cheers all.

Aki