1588732 - 'No internet connection' page presented when re-login after a clear data from android

Status: RESOLVED INCOMPLETE

(Firefox for Android Graveyard :: General, defect, P3)

Description

[Stefan Deiac]

Environment:
Devices:

• Huawei MediaPad M3 Lite 10 (Android 7.0);
• Nokia 6 (Android 7.1.1);
• Samsung Galaxy Tab A (Android 9).

Builds:

• Nightly 68.2a1 (2019-10-14);
• Beta 68.2b7;

Prerequisites:

• You are connected to the FF accounts with a valid account.

Steps to reproduce:

1. Clear data from the Android settings;
2. Go to FF app and open settings;
3. Tap on your account and the on the error message;
4. Sign in with the same account;
5. Tap on the 'Start browsing' button.

Expected result:
about:home page is displayed.

Actual result:
'No internet connection' page is displayed.

Notes:

• You are connected to your account and everything is working;
• The issue is not reproducible if you have 2fa enabled on your account;
• video: https://drive.google.com/file/d/1h4kZS-wsNE1gS8_KcXghqgTb-OnA8fgs/view?usp=sharing

Comment 1

[Stefan Deiac]

Attachment: logcat.txt

I attached also a logcat with the issue. I hope it helps.

Comment 2

[Kevin Brosnan [Ex-Mozilla]]

Have we reproduced this behavior on Fenix or Reference Browser? This sounds Firefox for Android specific.

Comment 3

[Stefan Deiac]

Also, I can reproduce this issue on the RC 68.2 using Nokia 6 (Android 7.1.1)

Comment 4

[Stefan Deiac]

(In reply to Kevin Brosnan [:kbrosnan] from comment #2)

Have we reproduced this behavior on Fenix or Reference Browser? This sounds Firefox for Android specific.

This issue is not applicable for the Fenix browser because, after the clear data, the account is not saved in the browser.

Comment 5

[Chris Peterson [:cpeterson]]

This is a Fennec bug, not a GV or Fenix bug. Moving this bug back to Fennec's Bugzilla component.

Comment 6

[Stefan Deiac]

I can reproduce the problem using Xiaomi Mi Pad 2 (Android 5.1) - x86 on Beta 68.3b2.
Notes:

• On Desktop (windows 10 - x64) it seems that after tapping on the "Start browsing" button, it redirects the user to the https://www.mozilla.org/en-US/firefox/accounts/.

In my opinion, this behavior should be the same for Android devices.

Comment 7

[BMO Automation]

We have completed our launch of our new Firefox on Android. The development of the new versions use GitHub for issue tracking. If the bug report still reproduces in a current version of [Firefox on Android nightly](https://play.google.com/store/apps/details?id=org.mozilla.fenix) an issue can be reported at the [Fenix GitHub project](https://github.com/mozilla-mobile/fenix/). If you want to discuss your report please use [Mozilla's chat](https://wiki.mozilla.org/Matrix#Connect_to_Matrix) server https://chat.mozilla.org and join the [#fenix](https://chat.mozilla.org/#/room/#fenix:mozilla.org) channel.