Closed
Bug 1588858
Opened 6 years ago
Closed 6 years ago
[SUMO User Issue] Specific email not receiving emails Investigation of <email address>
Categories
(Cloud Services :: Server: Firefox Accounts, defect)
Cloud Services
Server: Firefox Accounts
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: slave, Unassigned)
Details
Attachments
(1 file)
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113.92 KB,
image/jpeg
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Details |
AccountLocked.jpg
my sync account slave@rjroberts82.com has been locked by you guys.
Please unlock my account or at least send me the confirmation email again so i can verify.
I read that the original email was bounced back to your servers which locked my account
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Comment 1•6 years ago
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Hi there, our systems recorded 7 bounces from your email address. I've cleared these bounces, could you please add accounts@firefox.com to your address book and try signing in again? Thanks!
+-----------------------+------------+---------------+---------------+
| email | bounceType | bounceSubType | createdAt |
+-----------------------+------------+---------------+---------------+
| slave@rjroberts82.com | 2 | 2 | 1526333442540 |
| slave@rjroberts82.com | 2 | 2 | 1571042416434 |
| slave@rjroberts82.com | 2 | 2 | 1571042754068 |
| slave@rjroberts82.com | 2 | 2 | 1571043688105 |
| slave@rjroberts82.com | 2 | 2 | 1571044454777 |
| slave@rjroberts82.com | 2 | 2 | 1571046092874 |
| slave@rjroberts82.com | 1 | 2 | 1571158403492 |
+-----------------------+------------+---------------+---------------+
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → FIXED
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Description
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