Closed Bug 1588989 Opened 6 years ago Closed 6 years ago

Bug: after a one of your recent updates, I can no longer open a particular site in a new tab, but have to use a private window.

Categories

(Web Compatibility :: Site Reports, defect)

Product:
Web Compatibility
Component:
Site Reports
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(firefox68 unaffected, firefox69 affected)

Status:
RESOLVED INVALID
Tracking Flags:
Tracking Status
firefox68 --- unaffected
firefox69 --- affected

People

(Reporter: leo, Unassigned)

Details

Attachments

(1 file)

extensions and Private window
58.26 KB, image/png
Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

Steps to reproduce:

I attempted to login to the website in a new tab, which I have always been able to do.

Actual results:

The website refused to open in a normal new tab or new window.
I was told this was a Firefox bug, introduced after a recent upgrade, and the workaround was to open website in a new private window.

Expected results:

I should have been able to open the website in a new tab/window.

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

Hi,

I have tested your issue on latest FF release (69.0.3) and latest Nightly build 71.0a1 (2019-10-20) and could not reproduce it with some random websites.
Can you please provide us a specific website where the issue occurs on your end in order to try to reproduce the issue on our side?

Thanks for the report.

Flags: needinfo?(leo)

specific website is : https://www1.royalbank.com/english/ris/pcd/sgne.html

Flags: needinfo?(leo)

I have tested your issue with the website provided in comment 2 and could not reproduce it.
I am able to open the website in new tab and new window (not private window).

If the issue is still reproducible on your end, can you please retest this using latest FF release and latest Nightly build (https://nightly.mozilla.org/) and report back the results? When doing this, please use a new clean Firefox profile (https://goo.gl/AWo6h8), maybe even safe mode (https://goo.gl/AR5o9d), to eliminate custom settings as a possible cause.

Thanks.

Flags: needinfo?(leo)

After logging in, instead of seeing expected account information, I see the following message:
" Cookies and RBC Dominion Securities Online
As part of our ongoing commitment to provide you with the best possible customer service, RBC makes continuous improvements and enhancements to our site. To help clients navigate on our site more quickly, easily, securely, and provide greater functionality, we issue "cookies" to clients logged into DS Online.
Cookies are short pieces of data used to help identify web users. They are used to assist our customers in navigating through our site and to provide greater functionality and to promote products and services that may be of interest to you. If you do not want to accept cookies, you may set your web browser setting to alert you to cookies and refuse the cookies. However, through this action, you may not experience the full functionality of the website. Clients who have their browsers set up to warn them before accepting cookies will receive notification several times on each new secure page. For help enabling cookies please refer to your web browser help documentation.
[Return to RBC DS Online Sign-In Page]
If you need further assistance with enabling your browser to accept cookies, please call 1-888-820-8006 option 1."

I do of course accept cookies on this website.
Thank you
Leo Fletcher

Flags: needinfo?(leo)

Your Cookies store might be corrupted. Try it with a clean profile: https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles, if it works, you can Reset Firefox for old profile.

Flags: needinfo?(leo)

I reported this issue to the website, and received the following reply:
"Thank you for your email, We have received many inquires about Firefox V.69, early September Firefox updated their version to 69 and it has not been working in good order with our site since. Many client faced the same issue as you do currently, we have found around that allows access to RBC DS. Please open a "new private window" and sign into RBC DS site."
Regards
Leo Fletcher

Flags: needinfo?(leo)
status-firefox68: --- → unaffected
status-firefox69: --- → affected
Component: Untriaged → Desktop
Product: Firefox → Web Compatibility
Version: 69 Branch → unspecified

Hello
Not sure what your message means (" status-firefox69: --- → affected").
I'm using 69.0.3.
If I upgrade to 70.0, will that fix it?
Leo

(In reply to Leo from comment #7)

Hello
Not sure what your message means (" status-firefox69: --- → affected").
I'm using 69.0.3.
If I upgrade to 70.0, will that fix it?
Leo

No, just record the state, no more clues and reproduces.

Hello again
I've just tried it in version 70.0, and it still doesn't work.
Please let me know of developments
Thanks
Leo Fletcher

This still doesn't work – any developments on resolving it, please?
Regards
Leo

leo, could you provide steps to reproduce.
Really detailing step by step what you are doing.

For me.

  1. Go to https://www1.royalbank.com/english/ris/pcd/sgne.html
    There is a form for card number and password.

But I'm not sure what you are trying to do after this.

Flags: needinfo?(leo)

I gave you this information 21 days ago, But to repeat:

After logging in, instead of seeing expected account information, I see the following message:
" Cookies and RBC Dominion Securities Online
As part of our ongoing commitment to provide you with the best possible customer service, RBC makes continuous improvements and enhancements to our site. To help clients navigate on our site more quickly, easily, securely, and provide greater functionality, we issue "cookies" to clients logged into DS Online.
Cookies are short pieces of data used to help identify web users. They are used to assist our customers in navigating through our site and to provide greater functionality and to promote products and services that may be of interest to you. If you do not want to accept cookies, you may set your web browser setting to alert you to cookies and refuse the cookies. However, through this action, you may not experience the full functionality of the website. Clients who have their browsers set up to warn them before accepting cookies will receive notification several times on each new secure page. For help enabling cookies please refer to your web browser help documentation.
[Return to RBC DS Online Sign-In Page]
If you need further assistance with enabling your browser to accept cookies, please call 1-888-820-8006 option 1."

I do of course accept cookies on this website.

19 days ago,I reported this issue to the website, and received the following reply:
"Thank you for your email, We have received many inquires about Firefox V.69, early September Firefox updated their version to 69 and it has not been working in good order with our site since. Many client faced the same issue as you do currently, we have found a work around that allows access to RBC DS. Please open a "new private window" and sign into RBC DS site."

Please let me know ASAP if you need any further information.
Thank you
Leo Fletcher

Flags: needinfo?(leo)

ok. now I can piece that together.

  1. Open a new tab
  2. Go to https://www1.royalbank.com/english/ris/pcd/sgne.html
  3. Enter the Login and the pasword.

Actual:
The site sends a message about cookies, instead of login the person.

we issue "cookies" to clients logged into DS Online.
Return to RBC DS Online Sign-In Page

Basically they seem to say that if you go back to the sign-in page after accepting the cookies, you can log in again.

Now I can see a couple or possibilities:

  1. Cookies are blocked (this could be determined if you test with Restart with addons disabled and it works without issue)
  2. There is a problem with the way the cookies are handled the first time.

Now unfortunately only you can test what is happening, because we are not customers of RBC.

If I go back to the sign in page, I get the same message.
There is no problem with cookies on this site; I have been using the website with cookies for many years.
Please take note my comment 6: RBC’s reply:
I reported this issue to the website, and received the following reply:
"Thank you for your email, We have received many inquires about Firefox V.69, early September Firefox updated their version to 69 and it has not been working in good order with our site since. Many client faced the same issue as you do currently, we have found around that allows access to RBC DS. Please open a "new private window" and sign into RBC DS site."

Regards
Leo Fletcher

So Leo, you said that private window is working, but private window has also a consequence which is about blocking extension except if you have manually authorized them individually.

That might help us to delimiter the area.
What are the extensions you are using currently?

Leo contacted me in private.
It's probably the result of Web extensions, and as such is not a webcompat issue.
We could reopen if it's not the case.

thanks leo for the help.

Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → INVALID

Thanks – I disabled all extensions, and could open the website in a normal tab.

I re-enabled Adblock, nimbus capture, and AutoFill forms, and the website still opens okay.

However, I have lost the ability to choose how Firefox handles certain file extensions, e.g..PNG,.CSV.
These re no longer visible in the “applications” section of the General tab.
Can you please tell me how to re-enable them.
Thanks
Leo

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