Lost all passwords from Lockwise after update to 70.0 and reconnect to Sync
Categories
(Firefox :: Sync, defect)
Tracking
()
People
(Reporter: pavelkravchenya, Unassigned)
Details
(Keywords: dataloss)
Attachments
(2 files)
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:70.0) Gecko/20100101 Firefox/70.0
Steps to reproduce:
- Firefox was updated to 70.0
- It asks me to re-login to Sync
Actual results:
After that I lost all my passwords
Expected results:
Passwords should be visible in Lockwise
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Comment 1•5 years ago
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Hello, We're really sorry to hear that you have experienced this issue. Would you mind answering a couple of questions for us, so we can troubleshoot? Thanks in advance!
Did you reset your Firefox Account password when you signed in?
Do you see any logs in about:sync-log? If so, could you please upload the most recent one as an attachment?
How many other devices (other desktops and laptops, Android, and iOS) do you have connected to your account? Can you see your passwords on them?
Did you reset your Firefox Account password when you signed in?
No
Do you see any logs in about:sync-log? If so, could you please upload the most recent one as an attachment?
I will answer this question on Monday. This happened on my work PC and it's Friday evening for me now.
How many other devices (other desktops and laptops, Android, and iOS) do you have connected to your account? Can you see your passwords on them?
Windows PC and Android phone. I can see passwords on both of them
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Comment 3•5 years ago
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I suspect this is the same as bug 1377100. You can almost certainly get the passwords back on this device by using about:config to reset the preference services.sync.passwords.lastSync, which should cause the next sync to re-grab them from the server.
You can almost certainly get the passwords back on this device by using about:config to reset the preference services.sync.passwords.lastSync, which should cause the next sync to re-grab them from the server
Worked for me. Thank you!
Had the same problem. Losing and having to recover many password is a PIA. Was about te create a bug report, and found this one.
Re-sync recovered my passwords.
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Comment 8•5 years ago
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The priority flag is not set for this bug.
:markh, could you have a look please?
For more information, please visit auto_nag documentation.
The same issue happened to me. Yesterday, my Firefox account icon has a question mark. Then I clicked it and it asked me to re-login. I did and found all my password lost.
I am using Firefox 72.0.2 on openSUSE Tumbleweed.
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Comment 10•4 years ago
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(In reply to Guo Yunhe from comment #9)
The same issue happened to me. Yesterday, my Firefox account icon has a question mark. Then I clicked it and it asked me to re-login. I did and found all my password lost.
I am using Firefox 72.0.2 on openSUSE Tumbleweed.
Sorry you are having this issue - that also sounds exactly like bug 1377100 - see comment 3 for a work-around.
Description
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