1594582 - notifications failing with error about sender address

Status: RESOLVED FIXED

(Cloud Services :: Operations: Taskcluster, defect)

Description

[Dustin J. Mitchell [:dustin] (he/him)]

https://sentry.prod.mozaws.net/operations/taskcluster-community/issues/6602032/?query=messagerejected
(community)

Email address is not verified. The following identities failed the check in region US-WEST-2: [e-mail]

https://sentry.prod.mozaws.net/operations/taskcluster-firefox-ci/issues/6616838/?query=is:unresolved
(firefox-ci)

Email address is not verified. The following identities failed the check in region US-WEST-2: [e-mail]

Comment 1

[Dustin J. Mitchell [:dustin] (he/him)]

From the docs:

Email address is not verified. The following identities failed the check in region region: identity1, identity2, identity3—You are trying to send email from an email address or domain that you have not verified with Amazon SES. This error could apply to the "From", "Source", "Sender", or "Return-Path" address. If your account is still in the Amazon SES sandbox, you also must verify every recipient email address except for the recipients provided by the Amazon SES mailbox simulator. If Amazon SES is not able to show all of the failed identities, the error message ends with an ellipsis.

Note

Amazon SES has endpoints in multiple AWS Regions, and email address verification status is separate for each AWS Region. You must complete the verification process for each sender in the AWS Region(s) you want to use.

These look like destination addresses, not source addresses, which suggests we're still in the "sandbox", requiring us to verify destination addresses too.

Comment 2

[Dustin J. Mitchell [:dustin] (he/him)]

:bpitts confirms we are in the sandbox. I guess that explains all the sand.

Comment 3

[Brian Pitts]

I think this can be closed now.