Closed Bug 1595298 Opened 5 years ago Closed 5 years ago

Firefox sync no longer working, log shows ServerMaintenance?

Categories

(Firefox :: Sync, defect)

Product:
Firefox
Component:
Sync
Version:
70 Branch
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED FIXED

People

(Reporter: juergen_reiner, Unassigned)

References

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0

Steps to reproduce:

Sync stopped working despite being logged in. See log file. Happens across platforms, iOS, Android, Windows.

Log includes this
1573305117366 Sync.Service INFO User logged in successfully - verifying login.
1573305117367 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys
1573305117367 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => success.status_ok
1573305117367 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed

Actual results:

No sync

Expected results:

Sync

Component: Untriaged → Sync

I'm getting the same issues on my sync-log as well on multiple installs on different machines.

573351673341 Sync.Resource DEBUG GET fail 503 https://sync-598-us-west-2.sync.services.mozilla.com/1.5/92804540/storage/meta/global
1573351673341 Sync.Resource WARN GET request to https://sync-598-us-west-2.sync.services.mozilla.com/1.5/92804540/storage/meta/global failed with status 503
1573351673341 Sync.Service WARN Unable to get meta/global. Failing remote setup.
1573351673342 Sync.ErrorHandler DEBUG Got Retry-After: 3600
1573351673342 Sync.Status DEBUG Status.login: success.status_ok => error.sync.reason.serverMaintenance

Count me in:
1573410119722 Sync.Resource DEBUG GET fail 503 https://sync-598-us-west-2.sync.services.mozilla.com/[...]
1573410119723 Sync.Service WARN Unable to get meta/global. Failing remote setup.
1573410119723 Sync.ErrorHandler DEBUG Got Retry-After: 3600
1573410119723 Sync.Status DEBUG Status.login: success.login => error.sync.reason.serverMaintenance
1573410119723 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed

FF 70.0.1 on Win7 and Win10 64bit each

Sorry for the service interruption here folks, it looks like there may be an issue with sync node sync-598; looping in our operations folks to investigate.

Flags: needinfo?(bobm)

The node seems to be up and running for me, since loading https://sync-598-us-west-2.sync.services.mozilla.com/ in Firefox give me an "it works!" message. Could anyone previously experiencing this issue please try the same and let me know if it works for you?

Not having a problem myself. I have seen many users posting @ SUMO with the number 581 in the URL .
https://sync-581-us-west-2.sync.services.mozilla.com/

I get "It Works! SyncStorage is successfully running on this host." for both 598 and 581.

Thanks. I guess it's also possible that there's a problem with the node that only manifests when it e.g. trys to talk to the datastore, which wouldn't show up when just loading it in a tab.

From slack conversation with :bobm, this issue should now be resolved. Please comment here to let us know if sync is still not working for you, and include any relevant lines from your sync error log.

Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Flags: needinfo?(bobm)
Resolution: --- → FIXED

Seems resolved, thanks!

Here as well.

Solved here

It appears to have resolved on my devices as well.

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