Closed Bug 159564 Opened 22 years ago Closed 22 years ago

Setup crashes making the install impossible.

Categories

(Core Graveyard :: Installer: XPInstall Engine, defect)

Product:
Core Graveyard
Component:
Installer: XPInstall Engine
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
blocker

Tracking

(Not tracked)

Status:
VERIFIED DUPLICATE of bug 167515

People

(Reporter: tm5, Assigned: dveditz)

Details

Mozilla 1.0 as well as Mozilla 1.1 beta installer crashes after install 
components are selected and "next" button clicked - the text "installing 
Mozilla XPCOM component" appears and then is the crash. It also crashes when I 
don't choose custom components to be installed (for example browser only). 
There are more information about the crash in the Windows error window which 
pops-up then. I can replicate this error anytime (unfortunately ;).
I cannot reproduce this on XP or XP SP1- using mozilla 1.1 beta 
Reporter, can you add anything to what you do - what apps may be open? 
No other apps are running - after boot I only run the installer, select some 
things there and when it's just about to copy the files - I get a crash. Of 
course I restarted the system many times and the same thing happens again and 
again. Windows gives more info about the crash (modules, checksums, stacks...) 
but I'm not a programmer and therefore I cannot interprete it - I could post 
it here but it's quite a large text - if you want it or any other info just 
tell me. It may be a (my)-system-specific issue but it's very strange that the 
installer itself crashes..
Tom, 

Check the installation directory for install_status or install_wizard logs- they
may provide better data. 
OK - here you are - content of install_status.log (Mozilla 1.1 beta):

----------------------------------------------------------------
Start Log: 2002-07-26 - 22:54:51
    System Info:
        OS Type: NT51
        Major Version: 5
        Minor Version: 1
        Build Number: 2600
        Extra String: Service Pack 1, v.1081
        Total Physical Memory: 523764KB
        Total Available Physical Memory: 324620KB
Product Info:
        Install mode: Normal
        Company name: mozilla.org
        Product name (external): Mozilla
        Product name (internal): Mozilla
        Uninstall Filename: MozillaUninstall.exe
        UserAgent: 1.1 (en)
        Alternate search path: 

    Components corrupted (startup):
        none

    Destination Path:
        Main: C:\Program Files\mozilla.org\Mozilla
        SubPath: 

    Setup Type: Bro&wser only

    Components selected:
        Mozilla XPCOM
        Navigator
        Personal Security Manager
        mozilla.org Uninstaller
        US English profile defaults
        English (US) language pack
        US region pack
        Quality Feedback Agent

    Components to download:
        Mozilla XPCOM found: C:\DOCUME~1\TM\LOCALS~1\Temp\ns_temp\
        Navigator found: C:\DOCUME~1\TM\LOCALS~1\Temp\ns_temp\
        Personal Security Manager found: C:\DOCUME~1\TM\LOCALS~1\Temp\ns_temp\
        mozilla.org Uninstaller found: C:\DOCUME~1\TM\LOCALS~1\Temp\ns_temp\
        US English profile defaults found: C:\DOCUME~1\TM\LOCALS~1
\Temp\ns_temp\
        English (US) language pack found: C:\DOCUME~1\TM\LOCALS~1\Temp\ns_temp\
        US region pack found: C:\DOCUME~1\TM\LOCALS~1\Temp\ns_temp\
        Quality Feedback Agent found: C:\DOCUME~1\TM\LOCALS~1\Temp\ns_temp\
        **
        ** All components have been found locally.  No components will be 
downloaded.
        **

    Disk Space Info:
             Path: C:\
         Required: 35681KB
        Available: 917448KB

    Download protocol: HTTP

    Download status: ok
        Mozilla XPCOM: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Navigator: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Personal Security Manager: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        mozilla.org Uninstaller: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        US English profile defaults: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        English (US) language pack: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        US region pack: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Quality Feedback Agent: NetRetries:0, CRCRetries:0, NetTimeOuts:0

    Turbo Mode: false

    Uncompressing Xpcom Succeeded: 0

    XPInstall Start
        Mozilla XPCOM

----------------------------------------------------------------

 - it looks like Xpcom is not being decompressed.
Tell me if you want install_wizard.log to be pasted here.
please
Here it is:

----------------------------------------------------------
     ** create folder: C:\Program Files\mozilla.org
     ** create folder: C:\Program Files\mozilla.org\Mozilla
     ** copy file: C:\DOCUME~1\TM\LOCALS~1\Temp\ns_temp\install_wizard.log to 
C:\Program Files\mozilla.org\Mozilla\install_wizard.log
     ** copy file: C:\DOCUME~1\TM\LOCALS~1\Temp\ns_temp\install_status.log to 
C:\Program Files\mozilla.org\Mozilla\install_status.log
     ** store registry value string: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\1.1 (en)\Setup [Setup State]
     ** create folder: C:\Program Files\mozilla.org\Mozilla\Plugins
     ** store registry value string: HKEY_LOCAL_MACHINE\Software\mozilla.org []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla\1.1 (en) []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla\1.1 (en)\Main [Program Folder 
Path]
     ** store registry value string: HKEY_CURRENT_USER\Software\mozilla.org []
     ** store registry value string: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla []
     ** store registry value string: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\1.1 (en) []
     ** store registry value string: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\1.1 (en)\Main [Program Folder 
Path]
     ** store registry value string: HKEY_LOCAL_MACHINE\Software\Mozilla []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey [CurrentVersion]
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey\1.1 (en) []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey\1.1 (en)\Main [Program Folder 
Path]
     ** create folder: C:\Program Files\mozilla.org\Mozilla\uninstall

--------------------------------------------------------------------------

Dan,
I am not seeing anything unusual in logs, other than they just quit after xpcom.  
Can you add anything here?
Are you using a "blob" install? it's finding the components locally and I want
to make sure you downloaded the whole thing. Just to be safe, make sure the
ns_temp directory referenced in the logs is completely deleted before trying again.

Status of "0" means no error code, that is, success. It appears to have
uncompressed the xpcom engine (into the temp directory) but judging by the logs
it did not start installing anything (including xpcom). If it crashes it most
likely did leave junk in ns_temp, so definitely delete that.

With a blob I'd also suspect a bad download, but it sounds like you've tried at
least 1.0 and 1.1b so that's probably not it.
Here: take2.fm.interia.pl/crash.avi is a short (250 KB, divx 5) clip with the 
crash if someone is interested (nothing special - I already described 
everything I knew about it here; sorry if the server is slow). 
I always delete previous install & temp DIRs before trying again. Tried 1.0 
version, 1.1 beta (both downloaded from mozilla.org) and 1.0 version from CD 
(magazine). 
This is a duplicate of bug 167515 (or rather, the other way around, but there 
are more comments in that one).

*** This bug has been marked as a duplicate of 167515 ***
Status: UNCONFIRMED → RESOLVED
Closed: 22 years ago
Resolution: --- → DUPLICATE
Status: RESOLVED → VERIFIED
Product: Core → Core Graveyard
You need to log in before you can comment on or make changes to this bug.