1599442 - Downloaded PDF Files or the containing folder can't be opened from Firefox

Status: RESOLVED INCOMPLETE

(Firefox :: File Handling, defect)

Description

[cohaller]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

Steps to reproduce:

Option 1: Preview a PDF in Firefox end then try to open it with Adobe Reader.
Option 2: Directly download the file to any folder, go to the Downloads window and try to open the document or the containing folder.
Option 3: Go to Options > General and change the setting to always open "Portable Document File" with Adobe Reader. Try to download (open) any PDF file.

Tested with 60.7.2esr (64-bit), English version

Actual results:

Nothing happens and no error message appears.

With a newly created Firefox profile, there was the same result.

Expected results:

The document should open in Adobe Reader.

Comment 1

[Julien Thuillier]

Hello,
Same problem with version 68.3.0esr
Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

Comment 2

[:Gijs (he/him)]

Does this affect any other filetypes? If you choose Microsoft Edge as the app to use for the pdfs, does that work? Does it work on current release rather than ESR ( https://www.mozilla.org/en-GB/firefox/new/ ) ?

Comment 3

[Julien Thuillier]

Hello,
we use version 68.5.0esr now and we no longer have the problem.
thanks for all
best regards

Comment 4

[cohaller]

Hi

I have just double checked and downloaded some public templates for Microsoft Office (Word, Excel and Powerpoint) as well as a jpg file using the above mentioned option 2 (direct download to folder).
All files were stored on a local folder of the device and could not automatically be opened nor could the containing folder be opened from firefox.

Best regards

Comment 5

[:Gijs (he/him)]

(In reply to Julien Thuillier from comment #3)

Hello,
we use version 68.5.0esr now and we no longer have the problem.
thanks for all
best regards

OK, so your issue was likely covered by one of the other bugs that are on file and that were addressed, also on ESR.

(In reply to cohaller from comment #4)

Hi

I have just double checked and downloaded some public templates for Microsoft Office (Word, Excel and Powerpoint) as well as a jpg file using the above mentioned option 2 (direct download to folder).
All files were stored on a local folder of the device and could not automatically be opened nor could the containing folder be opened from firefox.

Best regards

Thanks. We would really like to address this, but we will need more details because right now we cannot reproduce the issue. I was really hoping for answers to the other questions in comment #2 too - does this affect current release Firefox, or just ESR (I'm hoping you're on ESR68 by now) ?

Do any errors appear in the browser console (not the regular developer tools console; you can use ctrl-shift-j to open, see https://developer.mozilla.org/en-US/docs/Tools/Browser_Console ) when you try to open the containing folder or launch the file? What errors are they? Does the issue happen irrespective of where you store the file?

Finally, can you go to about:support (Help > Troubleshooting Information), click "copy raw data to clipboard", then paste in the top box in https://bugzilla.mozilla.org/attachment.cgi?bugid=1599442&action=enter and submit ?

Comment 6

[:Gijs (he/him)]

:toshi, are there any more outstanding issues you're aware of on esr68 wrt opening files that this could be related to?

Comment 7

[Toshihito Kikuchi [:toshi]]

As far as I know, there is no recent change in ESR in this area.

I tried the following steps, but no problem was found. Both the file and the directory were opened correctly.

1. Install MS Word 2016 on Windows 10 64bit
2. Open Firefox 68.6.0esr go to https://templates.office.com/en-us/resume-templates
3. Pick a document template and click the [Download] link
4. Choose [Save File] on the opening dialog and save it to a local directory
5. Click the [Downloads] icon on Firefox
6. Click the opening-file icon or the opening-folder icon

@cohaller, if anything is wrong in the steps above, please let us know.

Comment 8

[:Gijs (he/him)]

Without more data, unfortunately we can't take any more actions here.