Tracking protection interferes with the EA support website
Categories
(Core :: Privacy: Anti-Tracking, defect, P3)
Tracking
()
People
(Reporter: aros, Unassigned)
References
(Blocks 1 open bug)
Details
(Whiteboard: [tp-yellowlist-active][tp-site-severe][tp-shim-complex])
Attachments
(1 file)
79.09 KB,
image/png
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Details |
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0
Steps to reproduce:
Register at https://www.origin.com/
Go to support: https://help.ea.com/en/contact-us/?product=origin&platform=pc
Request a live chat.
The live chat option is provided by salesforce.com
Actual results:
A live chat window never opens due to tracking protection.
Expected results:
Disabling tracking protection allows to chat.
Comment 1•4 years ago
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Bugbug thinks this bug should belong to this component, but please revert this change in case of error.
Updated•4 years ago
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Comment 2•4 years ago
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Comment 3•4 years ago
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I can reproduce in ETP Strict mode. When in standard mode I do see the chat window (as shown in Comment 2).
Comment 4•4 years ago
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Indeed, it seems like we would need to un-block https://wwce-eait.my.salesforce.com/lightning/lightning.out.js
and whichever other delegate scripts it happens to use at the time for this feature to work.
It appears that this script provides an API window.$Lightning
, which we might be able to shim to provide a "allow this popup to load" function, but since I can't seem to find a "cancel support request" page which isn't on the popup itself, I don't want to abuse their support system with a flood of requests while testing this (especially not while the COVID-19 situation is happening).
I suspect it's probably worth just yellowlisting the popup by allowing scripts from salesforce/lightning if the user visits https://help.ea.com/en/contact-us/
directly, given that the user is likely intentionally visiting the page for support.
Updated•4 years ago
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Updated•2 years ago
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Description
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