Open Bug 1599767 Opened 4 years ago Updated 2 years ago

Tracking protection interferes with the EA support website

Categories

(Core :: Privacy: Anti-Tracking, defect, P3)

70 Branch
defect

Tracking

()

UNCONFIRMED

People

(Reporter: aros, Unassigned)

References

(Blocks 1 open bug)

Details

(Whiteboard: [tp-yellowlist-active][tp-site-severe][tp-shim-complex])

Attachments

(1 file)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0

Steps to reproduce:

Register at https://www.origin.com/
Go to support: https://help.ea.com/en/contact-us/?product=origin&platform=pc
Request a live chat.

The live chat option is provided by salesforce.com

Actual results:

A live chat window never opens due to tracking protection.

Expected results:

Disabling tracking protection allows to chat.

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Component: Untriaged → Protections UI
Blocks: tp-breakage
Component: Protections UI → Privacy: Anti-Tracking
Product: Firefox → Core

I can reproduce in ETP Strict mode. When in standard mode I do see the chat window (as shown in Comment 2).

Priority: -- → P3

Indeed, it seems like we would need to un-block https://wwce-eait.my.salesforce.com/lightning/lightning.out.js and whichever other delegate scripts it happens to use at the time for this feature to work.

It appears that this script provides an API window.$Lightning, which we might be able to shim to provide a "allow this popup to load" function, but since I can't seem to find a "cancel support request" page which isn't on the popup itself, I don't want to abuse their support system with a flood of requests while testing this (especially not while the COVID-19 situation is happening).

I suspect it's probably worth just yellowlisting the popup by allowing scripts from salesforce/lightning if the user visits https://help.ea.com/en/contact-us/ directly, given that the user is likely intentionally visiting the page for support.

Blocks: tp-yellowlist
No longer blocks: tp-breakage
Whiteboard: [tp-yellowlist-active][tp-site-severe][tp-shim-complex]
Severity: normal → S3
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