Closed Bug 1602052 Opened 6 years ago Closed 5 years ago

Upgrade to Firefox 71.0 disables external links

Categories

(Firefox :: Installer, defect)

Product:
Firefox
Component:
Installer
Version:
71 Branch
Platform:
x86_64
Windows 10
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: doug.pearson, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

Steps to reproduce:

Click on link from any external program that opens default browser. Firefox is the default browser.

Actual results:

Nothing.

Expected results:

Web page should open. Firefox versions prior to 71.0 will open links in browser.

Component: Untriaged → Installer
OS: Unspecified → Windows 10
Hardware: Unspecified → x86_64

Thanks for making this report. Have you tried downloading and installing a new copy from https://www.mozilla.org/firefox/new/? That might help. In case it doesn't though, I'll ask a few more questions. Mostly the aim of these is to try to get enough information to replicate the problem myself.

In the Windows default apps settings, is Firefox listed as the default browser? Is there more than one copy of Firefox listed there as options?
What are a few examples of what you're doing to try to open a link?
Does anything change based on whether Firefox is already open or not?

Thanks again.

Flags: needinfo?(doug.pearson)

There is only one copy of Firefox listed as the default browser.
No, Firefox does not respond if not open.
This is a release version running on Windows 10 in production. I will not be able to reload Firefox at this time.

Flags: needinfo?(doug.pearson)

The priority flag is not set for this bug.
:mhowell, could you have a look please?

For more information, please visit auto_nag documentation.

Flags: needinfo?(mhowell)

Sorry for not getting to this for so long; the truth is I'm not really sure what to tell you.

Reinstalling is kind of my only idea about how to fix this. Is the reason why that's not an option because the machine you're on is managed and you don't have permissions? If so, that would be interesting information in itself.

Also, I'll ask again, what are some examples of how you're trying to open links? Is there one particular external program you're trying to use, or several?

Flags: needinfo?(mhowell)

Meant to set this flag before, apologies for forgetting it.

Flags: needinfo?(doug.pearson)

Current version of 72.0.2 does not exhibit this issue.
Close this report.

Flags: needinfo?(doug.pearson)
Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Resolution: --- → WORKSFORME
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