1602298 - <Properties> collapsed after 68.3.0 (64-bit) update

Status: RESOLVED INVALID

(Thunderbird :: Untriaged, defect)

Description

[A]

Attachment: screenshot.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.87 Safari/537.36

Steps to reproduce:

–

Actual results:

<Properties> collapsed after 68.3.0 (64-bit) update

Expected results:

Not collapsed

Comment 1

[Wayne Mery (:wsmwk)]

Properties of what - what are we looking at in this screen shot?
And does it happen in safe mode? https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Comment 2

[A]

Thanks – it does not happen in save mode!

Comment 3

[Magnus Melin [:mkmelin]]

A problem with some add-on then.

Comment 4

[A]

I never added to Thunderbird (and I never used) any add-on...

Comment 5

[Magnus Melin [:mkmelin]]

Well since it works in safe-mode... That's what safe-mode does: disables add-ons.

Comment 6

[Jorg K (CEST = GMT+2)]

Hmm, safe-mode not only disables add-ons, it also disables userChrome.css and resets preferences. Maybe you have some graphic preferences modified. Since we don't speak Russian: What exactly doesn't work correctly?

Comment 7

[A]

Thank you again!
I disable addons temporarely when I need to change something, and after that I reopen Thunderbird – enough for my needs.

Comment 8

[Jorg K (CEST = GMT+2)]

Well, since you don't use add-ons, it seems a little unusual to disable add-ons to get the system to behave properly. But as I said, the function that disables add-ons does other changes behind the scenes, like restart with a different set of preferences. We could help you track the problem down further since your modus operandi doesn't seem very convenient. But you'd have to provide more information since I can't even see what exactly isn't working.

I could also suggest to create a new profile (Help > Troubleshooting Information, about:profiles, Create a New Profile) if you don't mind setting up your accounts again and transferring data from the existing to the new profile.

For the moment I'll close this bug again since there doesn't appear to be any software fault, but feel free to report more findings here.