1603065 - 60.9.1 - Update fails - "Download the latest version" does nothing

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[Jerry Baker]

Thunderbird 60.9.1 64-bit. When I do Help -> About Mozilla Thunderbird I am prompted to update to 68.3.0. If I click the button to upgrade I instantly receive "Update failed." Clicking the manual link "Download the latest version" does nothing.

Comment 1

[Jerry Baker]

Attachment: Update prompt

Comment 2

[Jerry Baker]

Attachment: Update failed

Comment 3

[Magnus Melin [:mkmelin]]

Hmm, 60.9.1 64-bit. Where did you get that? We didn't officially support 64 bit until 68.

Comment 4

[Jerry Baker]

https://download.mozilla.org/?product=thunderbird-60.9.1-SSL&os=win64&lang=en-US

I actually installed https://download.mozilla.org/?product=thunderbird-60.8.0-SSL&os=win64&lang=en-US and it automatically upgraded later on.

Comment 5

[Worcester12345]

Maybe this bug should block Bug 634233 and Bug 1556748 , since having those fixed would probably fix this bug also.

Comment 6

[Worcester12345]

(In reply to Jerry Baker from comment #0)

Thunderbird 60.9.1 64-bit. When I do Help -> About Mozilla Thunderbird I am prompted to update to 68.3.0. If I click the button to upgrade I instantly receive "Update failed." Clicking the manual link "Download the latest version" does nothing.

Working now?

Comment 7

[Jerry Baker]

Yes. I haven't seen this issue in some time.