1603445 - In Options>Applications>PDF - I change the PDF to use my PDF viewer (bluebeam or ecopy), once I close firefox and open again, the setting has changed back to Preview in Firefox. This is happening for all users

Status: RESOLVED WORKSFORME

(Firefox :: PDF Viewer, defect, P1)

Description

[cletendre]

Attachment: Firefox.docx

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36

Steps to reproduce:

Options>General>Applications>Portable Document Format - change from Preview In Firefox to Blue beam or Ecopy

Actual results:

While I have Firefox open, this works and PDF's are viewed in the selected PDF Viewer. However, when I close out of Firefox and reopen, I have to change the setting again, every time.

Expected results:

PDF viewer should remain as I have selected and not have to reset everyday.

Comment 1

[cletendre]

This is happening with all of our users.

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

The priority flag is not set for this bug.
:bdahl, could you have a look please?

For more information, please visit auto_nag documentation.

Comment 4

[Brendan Dahl [:bdahl]]

Does this happen if you change the file handler for some other file type that is not PDF? e.g. If you change "Text Document" to some other setting, then restart Firefox does that also get reset?

Comment 5

[Wietse-0803]

It occurs after every Firefox update...
I'm so tired of selecting my default PDF viewer dozens of times every year.

See attachment: https://i.imgur.com/VdIfpSD.png

Comment 6

[cletendre]

(In reply to Brendan Dahl [:bdahl] from comment #4)

Does this happen if you change the file handler for some other file type that is not PDF? e.g. If you change "Text Document" to some other setting, then restart Firefox does that also get reset?

I can change the file type for .xls to Excel and it stays, just PDF's is where I have the problem.

Comment 7

[Brendan Dahl [:bdahl]]

Reminder, to look into this soon.

Comment 8

[Brendan Dahl [:bdahl]]

I still haven't been able to reproduce the issue.
Cletendre,

1. Does this happen for you every time Firefox restarts, or only when there's a pending update?
2. Have you done anything to disable the PDF viewer, such as using an enterprise policy with DisableBuiltinPDFViewer or changed the about:config variable pdfjs.disabled?

Comment 9

[Wietse-0803]

Thanks for resetting my preference again, after updating Firefox Browser Developer 73.0b3 (64-bit).

Comment 10

[Wietse-0803]

Screenshot: https://i.imgur.com/Yqj4mIN.png

Comment 11

[herikwebb]

This is happening to me as well. I try to set "Preview in Firefox" as the default behavior for opening a pdf file but it resets every time I open firefox.

Also, the "Do this automatically for files like the from now on." setting doesn't seem to ever be honored. I've tried to enable this for multiple different file types and I'm always prompted with the "What should Firefox do with this file?" popup each time I download a file.

Details:
Windows 10
Firefox 75.0 (54-bit)

Comment 12

[mirh]

Bug 1653807 and bug 1657460 may be related to this.

Comment 13

[Brendan Dahl [:bdahl]]

No word back from reporter. Hopefully some changes in this area of the code fixed it.