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crash when trying to select a different personal certificate



MailNews Core
15 years ago
9 years ago


(Reporter: Bryan Kitchman, Assigned: Mitchell Stoltz (not reading bugmail))


({crash, qawanted})

Mac OS X
crash, qawanted

Firefox Tracking Flags

(Not tracked)



(1 attachment)



15 years ago
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en-US; rv:1.1b) Gecko/20020722
BuildID:    2002072203

 I have two personal certs one for each of the email addresses I use. When
trying to select one of these for use with a mail account mozilla crashes. I had
the same problem on mac os x as well as windows 2000 today. I am pretty sure the
build number is the same but not 100%.

Reproducible: Always
Steps to Reproduce:
1. Open Mail
2. Open Mail & Newsgroups
3. Click on Edit -> Mail & Newsgroups Settings
4. Click on Security of one of the mail accounts. 
5. Click Select under digital signing.

Actual Results:  Mozilla crashes/closes.

Expected Results:  Let me choose which certificate to use.


15 years ago
Keywords: crash, stackwanted

Comment 1

15 years ago
I duplicated this issue with the latest builds of mozilla. 
Build 2002073108 on win2k 
build 20020731xx on mac os x
I'm not in front of the os x machine so im not sure which build I downloaded
last night. 

Comment 2

15 years ago
Bryan, can you attack a crash report generated by this crash?

Comment 3

15 years ago
I hope this is the information you are looking for. If not, let me know. This is
a copy from the win2k machine. Let me know either way and I will try to get one
for mac os x later. 

You can view the information in the file at http://mchost.kitchman.net/details.txt


I uploaded the file to my own server becuase I was getting the following error
when trying to attach the file. 

The file you are trying to attach is 303 kilobytes (KB) in size. Non-patch
attachments cannot be more than 300KB. If your attachment is an image, try
converting it to a compressable format like JPG or PNG, or put it elsewhere on
the web and link to it from the bug's URL field or in a comment on the bug.

Comment 4

15 years ago
Created attachment 93634 [details]
mac os x crash log

Here is the mac os x crash log. This was using build 2002072203. I experience
the same in the newer builds, so I imagine the log woul dbe very similar. Let
me know if you want the log from a newer build. I hope this helps you since
this was recorded by Apple's crash reporter.

Comment 5

15 years ago
I found some more information. 
I deleted one of the two certificates I had. 
I then imported a new certificate. 
Mozilla no longer crashes when I click on "Select" in the mail and newsgroups
security settings. However, only the first cert is available as an option. 

Comment 6

15 years ago
Adding qawanted; someone with Personal Certificates needs to triage this.
Keywords: qawanted


15 years ago
Keywords: stackwanted

Comment 7

15 years ago
I suspect that you have a corrupted cert database. Reporter, can you delete your
Certificates7 and Key Database3 files in your profile directory and reimport
your personal certs?
"However, only the first cert is available as an option." A certificate may not
be presented as a choice for client auth if it doesn't make sense to present it,
or it may just be a corrupted cert database.
Last Resolved: 15 years ago
Resolution: --- → WORKSFORME

Comment 8

15 years ago
That fixed that issue on the win2k machine. I will test it on mac os x when I
have a chance. However, this whole issue started when I tried to install the
cert for the first time from thawte. 


On mac os x and win2k, their installer works on IE/Outlook, but not for

Comment 9

15 years ago
Reporter, with the Thawte web site, you are probably seeing bug 117992
Product: MailNews → Core
Product: Core → MailNews Core
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