1605048 - Account does not sync

Status: RESOLVED FIXED

(Firefox :: Sync, defect)

Description

[clan588]

Attachment: error-sync-1576748838948.txt

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

Steps to reproduce:

Open menu, click for sync my account

Actual results:

Account doesnt sync

Expected results:

Account syncs

Comment 1

[Marcela (Please NI request to Brindusa Tot)]

Hi clan588!
I was not able to reproduce it on latest Nightly. Could you please add more detailed steps, with some screenshot?
Besides that, can you please download the latest Nightly version and try again?. Let us know your input.
You can download Nightly from here: https://nightly.mozilla.org/.

Comment 2

[clan588]

Hello!
Still have problems with Nightly too.

Screen has no sence, I just press "syncronisation" button ( https://www.screencast.com/t/OIXU1kuC )

Comment 3

[clan588]

Attachment: error-sync-1577130696242.txt

Comment 4

[clan588]

Attachment: error-sync-1577130587189.txt

Comment 5

[clan588]

and here is logs from Nightly.
Nothing happening.

Comment 6

[Marcela (Please NI request to Brindusa Tot)]

I will change the component to Sync since it seems more related to the "component chossen". If this is not the right component please feel free to change it, thanks!

Comment 7

[Lina Butler (ex-Mozilla)]

Hi there, thanks for posting the logs, and sorry you're running into this issue! Your most recent log has this:

1577130563861 FirefoxAccounts ERROR Background refresh of initial profile failed: Error: UNVERIFIED_ACCOUNT(resource://gre/modules/FxAccounts.jsm:1763:18)

...Which suggests you might not have confirmed your email address? Could you please check your inbox for any emails from [e-mail]? There are also a few network errors reaching the Sync service in your other logs. Can you please try opening https://sync-776-us-west-2.sync.services.mozilla.com, and confirm if you see the It Works! message?

Thanks!

Comment 8

[clan588]

Hello!
No, I have no new emails from [e-mail]

And I this one opens after some tries. After five-six refreshes it opens but after another refresh it doesnt. (like on screen)
https://sync-776-us-west-2.sync.services.mozilla.com/

Comment 9

[clan588]

Attachment: 2020-01-09_2137.png

Comment 10

[Lina Butler (ex-Mozilla)]

Thanks for checking! I think this is https://bugzilla.mozilla.org/show_bug.cgi?id=1582800#c5. ☹️ Some of our Sync servers (sync-759, sync-656) are blocked in Russia, and I guess sync-776 is, too.

Bob, can we please migrate user ID 130796789 to a node outside the blockade? Thanks!

Comment 11

[Bob Micheletto [:bobm]]

Migrated to sync-589.