1605846 - Thunderbird does not retrieve emails on startup because Local Folders was set as the default account

Status: VERIFIED DUPLICATE of bug 1584861

(Thunderbird :: Account Manager, defect)

Description

[Claus]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36

Steps to reproduce:

I'm launching Thunderbird

After an update from 60.9.1 to 68.3.1 no more emails are automatically retrieved when Thunderbird starts.

Under Settings / Account Settings / Server Settings the option "Check for new messages at startup" is enabled.

Actual results:

Thunderbird starts, no e-mails are retrieved.

Expected results:

Thunderbird should retrieve my emails automatically.

Comment 1

[Wayne Mery (:wsmwk)]

What happens if you start WIndows in safe mode?

Comment 2

[Jorg K (CEST = GMT+2)]

Make sure you have a default account that is not "Local Folders". Read bug 1584861.

Merry Christmas, Wayne. In general, triaging is much easier when you know commonly reported bugs.

Comment 3

[Claus]

Hello, Jork,

thank you for your quick response.

Yes I had activated "Local Folders" as default account. The reason is that I installed the Add-on "Manually sort folders". I have many e-mail accounts in Thunderbird. Therefore I defined "Local Folders" as default. So it appeared in the first place. Since the update to 68.3.1 it is no longer possible that "Local Folders" appears on top of the list.

But thanks a lot, the problem that emails are not automatically retrieved after Thunderbird starts is solved.

Thanks
Claus

Translated with www.DeepL.com/Translator (free version)

Comment 4

[Matt]

Is this the first reference to manually sort folders as the primary cause of the Local folders being set to default?

Comment 5

[Jorg K (CEST = GMT+2)]

TB alone won't let you set Local Folders as default account. After so many bugs, I'd be inclined to make it work even if Local Folders is the default, but I guess that's what bug 880602 is all about.