'Your email was just returned' error when add secondary email.
Categories
(Cloud Services :: Server: Firefox Accounts, defect)
Tracking
(Not tracked)
People
(Reporter: xuyuehang, Unassigned)
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(1 file)
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45.97 KB,
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'Your email was just returned' error
From a user feedback. this user didn't have bugzilla account, so ask me to help submit a bug.
The primary email address of his account is glekya@aliyun.com. After login, he wants to add 1405058455@qq.com as the secondary email address. An 'Your email was just returned' error occurred, preventing this email from being added. He tried to add other email, or other @qq.com domain works fine. So his problem only appeared when adding 1405058455@qq.com as a secondary email.
Have checked the email rule and blacklist, and added @firefox.com to the whitelist.
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Comment 1•5 years ago
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@jbuck - can you check to see what kind of bounce this hit?
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Comment 2•5 years ago
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Hi there, our service received 2 bounces from your email addresses glekya@aliyun.com and 1405058455@qq.com . I've cleared these bounces, could you please add accounts@firefox.com to your address book and try signing in again? Thanks!
+-------------------+------------+---------------+---------------+
| email | bounceType | bounceSubType | createdAt |
+-------------------+------------+---------------+---------------+
| glekya@aliyun.com | 2 | 2 | 1577342276987 |
| glekya@aliyun.com | 2 | 2 | 1577665744099 |
+-------------------+------------+---------------+---------------+
+-------------------+------------+---------------+---------------+
| email | bounceType | bounceSubType | createdAt |
+-------------------+------------+---------------+---------------+
| 1405058455@qq.com | 3 | 9 | 1577338479160 |
| 1405058455@qq.com | 3 | 9 | 1577338499026 |
+-------------------+------------+---------------+---------------+
Have contacted with the user, it works. Thanks Wil & Jon!
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