Closed Bug 1608061 Opened 6 years ago Closed 6 years ago

"Get Messages" seems to remove all the tags from my messages.

Categories

(Thunderbird :: Folder and Message Lists, defect)

Product:
Thunderbird
Component:
Folder and Message Lists
Platform:
x86_64
Windows 10
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 1596371

People

(Reporter: ala_poubelle, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:56.0) Gecko/20100101 Firefox/56.0

Steps to reproduce:

I upgraded to Version 68.3.1, and all my tags had disappeared. I tried to tag manually some of the most recent messages, but the tagging kept disappearing. I disabled all Message Filters, and retagged manually one recent message of the top of my mailbox. It remained tagged for a while, but as soon as I click on the "Get Messages" button, the tag disappears.

Application Basics

Name: Thunderbird
Version: 68.3.1
Build ID: 20191215232630

Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.3.1
OS: Windows_NT 10.0

Launcher Process: Enabled
Multiprocess Windows: 0/0
          Disabled
Remote Processes: 0
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false

Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.1und1.de:993, SSL, passwordCleartext
OUTGOING: , smtp.1und1.de:587, alwaysSTARTTLS, passwordCleartext, true
OUTGOING: , smtp.1und1.de:587, alwaysSTARTTLS, passwordCleartext, false
OUTGOING: , smtp.1und1.de:587, alwaysSTARTTLS, passwordCleartext, false
OUTGOING: , smtp.1und1.de:587, alwaysSTARTTLS, passwordCleartext, false
OUTGOING: , smtp.1und1.de:587, alwaysSTARTTLS, passwordCleartext, false
OUTGOING: , smtp.1und1.de:587, alwaysSTARTTLS, passwordCleartext, false
OUTGOING: , smtp.1und1.de:587, alwaysSTARTTLS, passwordCleartext, false
OUTGOING: , smtp.1und1.de:587, alwaysSTARTTLS, passwordCleartext, false
OUTGOING: , smtp.1und1.de:587, alwaysSTARTTLS, passwordCleartext, false
OUTGOING: , smtp.1und1.de:587, alwaysSTARTTLS, passwordCleartext, false
OUTGOING: , smtp.1und1.de:587, alwaysSTARTTLS, passwordCleartext, false

account2:
  INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

account3:
  INCOMING: account3, , (imap) imap.gmail.com:993, SSL, OAuth2
  OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

account4:
  INCOMING: account4, , (imap) mail.messagingengine.com:993, SSL, passwordCleartext
  OUTGOING: , mail.messagingengine.com:465, SSL, passwordCleartext, true

account5:
  INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
  OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

account6:
  INCOMING: account6, , (rss) Feeds, plain, passwordCleartext

account7:
  INCOMING: account7, , (imap) imap.orange.fr:993, SSL, passwordCleartext
  OUTGOING: , smtp.orange.fr:465, SSL, passwordCleartext, true

account9:
  INCOMING: account9, , (imap) imap.gmail.com:993, SSL, OAuth2
  OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
  OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, false

Crash Reports for the Last 3 Days

Remote Processes

Type: Count

Extensions

  Name
  Version
  Enabled
  ID

    Amazon.co.uk
    1.1
    true
    amazon@search.mozilla.org

    Bing
    1.0
    true
    bing@search.mozilla.org

    DuckDuckGo
    1.0
    true
    ddg@search.mozilla.org

    Google
    1.0
    true
    google@search.mozilla.org

    Twitter
    1.0
    true
    twitter@search.mozilla.org

    Wikipedia (en)
    1.0
    true
    wikipedia@search.mozilla.org

    Flexible Identity
    1.0.6
    false
    fid@axiom

    gContactSync
    3.0.0
    false
    gContactSync@pirules.net

    Mail Merge
    5.6.0
    false
    mailmerge@example.net

    Mail Redirect
    0.10.6
    false
    {CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}

    Module Signal Spam pour Thunderbird
    2.2.3
    false
    signal-spam@signal-spam.fr

    Quicktext
    1.5
    false
    {8845E3B3-E8FB-40E2-95E9-EC40294818C4}

    Send Later
    6.4.6
    false
    sendlater3@kamens.us

    Stationery
    1.0.0
    false
    {d0e38b3a-0d60-46bf-bf01-83d4ba041015}

Security Software

Type: Name

  Antivirus: Trend Micro OfficeScan Antivirus
  Antispyware: Trend Micro OfficeScan Anti-spyware
  Firewall: Trend Micro Personal Firewall;Windows Firewall

Graphics

  Features
  Compositing: Basic
  Asynchronous Pan/Zoom: none
  WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000bdb4)

EGL_VERSION: 1.4 (ANGLE 2.1.0.8a050090f926)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA Quadro M1000M Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.8a050090f926)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000bdb4)
EGL_VERSION: 1.4 (ANGLE 2.1.0.8a050090f926)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA Quadro M1000M Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.8a050090f926)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 4
Target Frame Rate: 60
DirectWrite: true (10.0.16299.1268)

  GPU #1
  Active: Yes
  Description: NVIDIA Quadro M1000M
  Vendor ID: 0x10de
  Device ID: 0x13b1
  Driver Version: 26.21.14.3170
  Driver Date: 7-24-2019
  Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_bb68e6430e82a94c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_bb68e6430e82a94c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_bb68e6430e82a94c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_bb68e6430e82a94c\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_bb68e6430e82a94c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_bb68e6430e82a94c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_bb68e6430e82a94c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_bb68e6430e82a94c\nvldumd.dll
  Subsys ID: 06e51028
  RAM: 2048

  GPU #2
  Active: No
  Description: Intel(R) HD Graphics 530
  Vendor ID: 0x8086
  Device ID: 0x191b
  Driver Version: 23.20.16.4973
  Driver Date: 2-28-2018
  Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  Subsys ID: 06e51028
  RAM: Unknown

  Diagnostics
  AzureCanvasBackend: skia
  AzureContentBackend: skia
  AzureFallbackCanvasBackend: cairo
  ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]

  Decision Log
  HW_COMPOSITING: disabled by user: Disabled by pref
  D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
  DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
  D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
  GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
  WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-no-angle by runtime: ANGLE is disabled
  WEBRENDER_QUALIFIED: blacklisted by env: No qualified hardware

Crash Guard Disabled Features

Workarounds

Failure Log

Media

  Audio Backend: wasapi
  Max Channels: 2
  Preferred Sample Rate: 48000

  Output Devices

    Name
    Group
    Vendor
    State
    Preferred
    Format
    Channels
    Rate
    Latency

    Speakers (Realtek USB Audio)
    USB\VID_0BDA&PID_4014&MI_00\a&ed3730&0&0000
    Disabled
    None
    default: F32LE, support: S16LE F32LE
    0
    default: 0, support: 0 - 0
    0 - 0

    Headphones (Realtek USB Audio)
    USB\VID_0BDA&PID_4014&MI_00\a&ed3730&0&0000
    Disabled
    None
    default: F32LE, support: S16LE F32LE
    0
    default: 0, support: 0 - 0
    0 - 0

    Headset (XQISIT Streetparty 2.0 Hands-Free)
    BTHHFENUM\BthHFPAudio\8&b383c5a&0&97
    Unplugged
    None
    default: F32LE, support: S16LE F32LE
    0
    default: 0, support: 0 - 0
    0 - 0

    InFocus HDD (Intel(R) Display Audio)
    Disabled
    None
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    0 - 0

    Headset Earphone (JLab Flex BT Hands-Free)
    BTHHFENUM\BthHFPAudio\8&dd5ba98&0&97
    Unplugged
    None
    default: F32LE, support: S16LE F32LE
    0
    default: 0, support: 0 - 0
    0 - 0

    Disabled
    None
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    0 - 0

    BBK TV (Intel(R) Display Audio)
    Disabled
    None
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    0 - 0

    DELL U2415 (Intel(R) Display Audio)
    HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&c93a5c&0&0201
    Disabled
    None
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    0 - 0

    Headphones (JBL GO Stereo)
    BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&0001000a_PID&8615\7&6d13cbf&1&B869C2F16F72_C00000000
    Unplugged
    None
    default: F32LE, support: S16LE F32LE
    0
    default: 0, support: 0 - 0
    0 - 0

    Acer H5360 (Intel(R) Display Audio)
    HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&c93a5c&0&0201
    Disabled
    None
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    0 - 0

    Headset Earphone (JBL Clip 2 Hands-Free)
    BTHHFENUM\BthHFPAudio\8&1e3e13e1&0&97
    Unplugged
    None
    default: F32LE, support: S16LE F32LE
    0
    default: 0, support: 0 - 0
    0 - 0

    Speakers (Sennheiser USB headset)
    USB\VID_1395&PID_0025&MI_00\6&3263e188&0&0000
    Disabled
    None
    default: F32LE, support: S16LE F32LE
    2
    default: 44100, support: 44100 - 44100
    0 - 0

    PT-EZ770Z (Intel(R) Display Audio)
    HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&c93a5c&0&0201
    Disabled
    None
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    0 - 0

    Headphones (XQISIT Streetparty 2.0 Stereo)
    BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&000105d6_PID&000a\7&6d13cbf&1&FAC03C655F1E_C00000000
    Unplugged
    None
    default: F32LE, support: S16LE F32LE
    0
    default: 0, support: 0 - 0
    0 - 0

    Headset (JBL GO Hands-Free)
    BTHHFENUM\BthHFPAudio\8&13275919&0&97
    Unplugged
    None
    default: F32LE, support: S16LE F32LE
    0
    default: 0, support: 0 - 0
    0 - 0

    Speakers (JLab Flex BT Stereo)
    BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&00010039_PID&1582\7&6d13cbf&1&003C58200598_C00000000
    Unplugged
    None
    default: F32LE, support: S16LE F32LE
    0
    default: 0, support: 0 - 0
    0 - 0

    Speakers / Headphones (Realtek Audio)
    HDAUDIO\FUNC_01&VEN_10EC&DEV_0298&SUBSYS_102806E5&REV_1001\4&c93a5c&0&0001
    Enabled
    All
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    144 - 480

    STEELCASE m:s (Intel(R) Display Audio)
    Disabled
    None
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    0 - 0

    Disabled
    None
    default: F32LE, support: S16LE F32LE
    1
    default: 22050, support: 22050 - 22050
    0 - 0

    LG TV (Intel(R) Display Audio)
    HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&c93a5c&0&0201
    Disabled
    None
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    0 - 0

    Speakers (JBL Clip 2 Stereo)
    BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&0001000a_PID&ffff\7&6d13cbf&1&04FEA1CAE911_C00000000
    Unplugged
    None
    default: F32LE, support: S16LE F32LE
    0
    default: 0, support: 0 - 0
    0 - 0

    Acer P1283 (Intel(R) Display Audio)
    Disabled
    None
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    0 - 0

    DELL U2415 (Intel(R) Display Audio)
    HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&c93a5c&0&0201
    Enabled
    All
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    144 - 480

  Input Devices

    Name
    Group
    Vendor
    State
    Preferred
    Format
    Channels
    Rate
    Latency

    Disabled
    None
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    0 - 0

    Speakers / Headphones (Realtek Audio)
    HDAUDIO\FUNC_01&VEN_10EC&DEV_0298&SUBSYS_102806E5&REV_1001\4&c93a5c&0&0001
    Disabled
    None
    default: F32LE, support: S16LE F32LE
    0
    default: 0, support: 0 - 0
    0 - 0

    Stereo Mix (Realtek Audio)
    HDAUDIO\FUNC_01&VEN_10EC&DEV_0298&SUBSYS_102806E5&REV_1001\4&c93a5c&0&0001
    Disabled
    None
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    0 - 0

    Microphone (Sennheiser USB headset)
    USB\VID_1395&PID_0025&MI_00\6&3263e188&0&0000
    Disabled
    None
    default: F32LE, support: S16LE F32LE
    1
    default: 44100, support: 44100 - 44100
    0 - 0

    Microphone (Realtek USB Audio)
    USB\VID_0BDA&PID_4014&MI_00\a&ed3730&0&0000
    Disabled
    None
    default: F32LE, support: S16LE F32LE
    0
    default: 0, support: 0 - 0
    0 - 0

    Microphone (Realtek Audio)
    HDAUDIO\FUNC_01&VEN_10EC&DEV_0298&SUBSYS_102806E5&REV_1001\4&c93a5c&0&0001
    Enabled
    All
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    144 - 480

    Speakers / Headphones (Realtek Audio)
    HDAUDIO\FUNC_01&VEN_10EC&DEV_0298&SUBSYS_102806E5&REV_1001\4&c93a5c&0&0001
    Disabled
    None
    default: F32LE, support: S16LE F32LE
    0
    default: 0, support: 0 - 0
    0 - 0

    Headset (XQISIT Streetparty 2.0 Hands-Free)
    BTHHFENUM\BthHFPAudio\8&b383c5a&0&97
    Unplugged
    None
    default: F32LE, support: S16LE F32LE
    0
    default: 0, support: 0 - 0
    0 - 0

    Microphone (JBL Clip 2 Hands-Free)
    BTHHFENUM\BthHFPAudio\8&1e3e13e1&0&97
    Unplugged
    None
    default: F32LE, support: S16LE F32LE
    0
    default: 0, support: 0 - 0
    0 - 0

    Headset (JBL GO Hands-Free)
    BTHHFENUM\BthHFPAudio\8&13275919&0&97
    Unplugged
    None
    default: F32LE, support: S16LE F32LE
    0
    default: 0, support: 0 - 0
    0 - 0

    Microphone (JLab Flex BT Hands-Free)
    BTHHFENUM\BthHFPAudio\8&dd5ba98&0&97
    Unplugged
    None
    default: F32LE, support: S16LE F32LE
    0
    default: 0, support: 0 - 0
    0 - 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 68.3.1
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
idle.lastDailyNotification: 1578499254
layers.mlgpu.sanity-test-failed: false
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1578302492
places.history.expiration.transient_current_max_pages: 144831
plugin.importedState: true
security.sandbox.content.tempDirSuffix: {e493d304-7c2c-4d7c-bd5c-aa33754d7242}
security.sandbox.plugin.tempDirSuffix: {ceab7058-21f4-43ee-978b-ae1a623d66a8}
signon.importedFromSqlite: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1577702402
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

Places Database

JavaScript

Incremental GC: true

Accessibility

Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:

Library Versions

  Expected minimum version
  Version in use

  NSPR
  4.21
  4.21

  NSS
  3.44.3
  3.44.3

  NSSSMIME
  3.44.3
  3.44.3

  NSSSSL
  3.44.3
  3.44.3

  NSSUTIL
  3.44.3
  3.44.3

Sandbox

Content Process Sandbox Level: 0
Effective Content Process Sandbox Level: 1

Internationalization & Localization

  Application Settings
  Requested Locales: ["en-US"]
  Available Locales: ["en-US"]
  App Locales: ["en-US"]
  Regional Preferences: ["en-US"]
  Default Locale: "en-US"

  Operating System
  System Locales: ["en-US"]
  Regional Preferences: ["en-US"]

Actual results:

Tages disappear when I click on the "Get Messages" button.

Expected results:

Tags should remain, until I remove them manually.

Component: Filters → Folder and Message Lists
OS: Unspecified → Windows 10
Hardware: Unspecified → x86_64
Summary: "Get Messages" seems to remove all the tags from my files. → "Get Messages" seems to remove all the tags from my messages.

This is probably a duplicate of bug 1596371. It is definitely the same if your imap server is "Communigate" or "Communigate Pro". Another way to verify that it is the same problem is to set a tag with index greater than 3, i.e., To Do or Later or other user defined tags and if they work OK it is the same problem. It has been fixed in tb release 68.4.1 from what I understand.

P/S: No need to paste in all the system information unless it is requested.

I have upgraded to 68.4.1, and the problem disappeared. Probably a duplicate of bug 1596371.

Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → DUPLICATE
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