Sometimes I will try to browse to a website and it will crash Mozilla 1.0 and when I try to restart it refuses to open the browser window. I cannot look at old mail. Yes, this is serious. The only thing it does is give the splash window (starting up). That goes away and the mouse cursor is replaced by a spinning OS X color wheel forever until it is force quit. HELP! I can get it to open to look at a local graphic file but anything related to the internet makes it lock. Last time this happened it took a few days before it would work again. Please help. Thanks. Dave... IE Works perfectly, so it is NOT my internet connection. Apple Mail works perfectly too.
OK, I created a new profile and I am browsing again. But that doesn't solve the problem. I cannot look at any of my old mail. How can I FIX the old profile so that I can read it again? Please help, this is EXTREMELY IMPORTANT. This is the second time this has happened. Last time it took almost a week before I could look at my mail again. Please Help. I'm NOT the only one with this problem, as I check through the BUGS. What did other people do to fix the problem? Until it's fixed I am going to have to use OUTLOOK EXPRESS to read my mail and HOPE that my customers e-mail me again. I have their stuff and Mozilla **** out so I can no longer contact them. Nice! So please help. Thanks, Dave...
you should be able to copy your emails to the new profile fairly easily: 1) Create new profile (this you already done) 2) Create the mail accounts 3) Quit Mozilla 4) Find where the files for your old profile is. I'm not sure where it's stored in OSX. In linux, it's in ~/.mozilla/. You should be able to find that out by searching for the file "prefs.js". 5) In the profile directory, (eg, ~/.mozilla/default/qnyecokq.slt/), you should see a "Mail" subdirectory, which is where mailboxes are stored. 6) Just copy the mailbox files to the corresponding directory in your new profile. (eg, you might see Inbox and Inbox.msf, Inbox is the mailbox, Inbox.msf is some index file)
Dave, it sounds like your profile may be getting corrupted by these crashes. Obviously, that's a bad thing. Knowing more about the crash may help us diagnose the problem. You can enable Crash Reporting in the Mac OS X Console application. Then, each time Mozilla crashes, it will append a "crash report" to ~/Library/Logs/Mozilla.crash.log. The next time you crash, file a bug about it using the Bugzilla Helper at [http://www.mozilla.org/quality/help/bug-form.html], and attach the crash report to it. It sounds like you use a POP e-mail account. You might find it worthwhile configuring your account to leave messages on the server until you explicitly delete them. That way, they won't be deleted just by downloading them, and you won't "lose your e-mail" just because of a software problem.
Severity: critical → normal
Hello All, I threw the cache in the trash and that solved the problem. So I guess the bug, if there is one, is that there is no auto clear feature of the cache like Netscape had. I have a broadband connection so the cache fills up fast. I now believe that it is not the website that I browse to that crashes Mozilla, it is the fact that Mozilla is looking at a new page and has no place to cache it when the cache folder is full. Maybe the bug fix could be to clear the cache when full. I am quite sure that I have solved the problem. Thanks for everybody's help. Dave...
Status: UNCONFIRMED → RESOLVED
Last Resolved: 16 years ago
Resolution: --- → FIXED
Hello Again, One last comment from Dave. Mozilla did not seem to crash when the problem took place. All the pull down menus were at the top of the screen as usual, only I couldn't pull any of them down. If I tried to start another copy of Mozilla, I got the message that I cannot run more than one Mozilla at a time. So I don't think it crashed or even locked. It was just busy trying to cache a file. Maybe a new feature can be: If cache is full then don't cache. Dave...
no patch = not fixed
Status: RESOLVED → UNCONFIRMED
Resolution: FIXED → ---
Status: UNCONFIRMED → RESOLVED
Last Resolved: 16 years ago → 16 years ago
Resolution: --- → WORKSFORME
The problem occured again so I trashed the cache again and I will have to say: WFM! It works in one second. WFM It is certain websites that seem to crash the browser and not that the cache is full. I am not an expert on this but definately, browsing to certain websites crash Mozilla. The crash doesn't always affect the cache. Dave...
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