1616102 - Cannot login to Trello with personal account

Status: RESOLVED FIXED

(Infrastructure & Operations :: SSO: Issues, defect)

Description

[Olivier Yiptong [:oyiptong]]

Hello!

I used to use Trello when working at Mozilla.

I no longer do now. However, my email address is still tied to the Mozilla Trello.
Trying to login forces me to go through Mozilla SSO.

Can it be removed so I can login using Google's SSO?

Thanks!

Comment 1

[Justin Dow [:jabba]]

Needinfo Ben - I think you probably need to remove this user from the Mozilla Trello account?

Comment 2

[Ben (:bensternthal)]

Olivier:

Can you let me know both your old Mozilla email and the personal email you now wish to use with trello?

Comment 3

[Olivier Yiptong [:oyiptong]]

The email address attached to the Mozilla Trello account is: [e-mail]
I'd like to use that email address with Trello, i.e., being able to login in my own account.

Thanks!

Comment 4

[Ben (:bensternthal)]

Thanks for the personal email. Can you also provide the @mozilla email that is associated with your account?

Comment 5

[Olivier Yiptong [:oyiptong]]

It was [e-mail]

Comment 6

[Ben (:bensternthal)]

Thanks, just filed the ticket with Trello.

Comment 7

[Ben (:bensternthal)]

Ok you should be all set.

"That user is all set! :) They can reset their password at http://www.trello.com/forgot and log into Trello normally now. They may also want to remove their @mozilla.com address to prevent this from happening again in the future."