Closed Bug 1616581 Opened 4 years ago Closed 2 years ago

Richard crash without crash report generated [meta]

Categories

(Thunderbird :: General, defect)

x86_64
Windows 10
defect
Not set
normal

Tracking

(Not tracked)

RESOLVED WORKSFORME

People

(Reporter: richard.leger, Unassigned)

References

(Blocks 1 open bug)

Details

(Keywords: crash, meta)

Attachments

(2 files)

Following upgrade to Thunderbird 74.0b1 (32-bit) it has crashed unexpectedly 3-4 time this week without generating crash report or proposing to report the issue... I had to manually start application again.

When if first occurred, I thought I had perhaps closed it by mistake, but last it happens (just now) it was after clicking the Send button to send a message... previously I was not doing anything in particular in TB, it just seem to crash by itself...

It is probably expected from a b1 version but just thought to mention it...

After a manual start of TB, the message appeared send and available in Sent items folder... on the server (IMAP/SMTP account).

Attached image error.png

TB crashed again... this time a windows error alert appeared... see attached for info...

It is probably expected from a b1 version

Not really - we try to avoid major new crashes even in beta.

You could catch it in windbg https://developer.mozilla.org/en-US/docs/Mozilla/How_to_get_a_stacktrace_with_WinDbg - substitute "thunderbird" where you see "firefox"

Keywords: crash

(In reply to Wayne Mery (:wsmwk) from comment #2)

You could catch it in windbg https://developer.mozilla.org/en-US/docs/Mozilla/How_to_get_a_stacktrace_with_WinDbg - substitute "thunderbird" where you see "firefox"

The issue is very random and not reproducible making it very hard to grab a crash report via WinDbg... unless I am mistaking the process which I am unfamiliar with at the moment...

FYI, here is the first crash report I could gather following last crash observed...
bp-ae4e7b01-480b-4613-8a2c-254fe0200302
If that can be on any help... I don't remember if I was sending an email or if it just crashed by itself at the time... because I moved on to do something else without noticing the crash report windows that was hidden behind other opened windows...

(In reply to Richard Leger from comment #4)

FYI, here is the first crash report I could gather following last crash observed...
bp-ae4e7b01-480b-4613-8a2c-254fe0200302
If that can be on any help... I don't remember if I was sending an email or if it just crashed by itself at the time... because I moved on to do something else without noticing the crash report windows that was hidden behind other opened windows...

Thanks. This crash is being worked on as Bug 1517464 - Thunderbird crash in nsXPCWrappedJS::Release sending mail (or saving to Sent or Drafts)

FYI,
Also noticed just now, TB keep processing (icon keeps running in the Inbox tab) but I am unable to read any email message... when I click on a message, the preview pane remain blank... if I double click to open, message open in a new tab but is totally blank as well no header, no content... It looks like the only way I have to sort the issue is to close/quit TB and re-open it...

Attached image console.errors.png

FYI,
Some errors currently appearing in the console...
No activity since yesterday (delete 3 draft msg in Drafts) in the Activity Manager...

See Also: → 1517464
See Also: → 1586494

FYI, got a crash again in 74.0b2 (32-bit)...
bp-0dc515a3-75af-4a2e-bce3-6e4a90200312
I was not even using the app when it happened... just crashed by itself in the background...

See Also: → 1674132

Richard, Are you still getting crashes with now crash report?

Flags: needinfo?(richard.leger)

(In reply to Wayne Mery (:wsmwk) from comment #9)

Richard, Are you still getting crashes with now crash report?

Not that I have noticed in recent Beta version, now using TB 85.0b3 (64-bit).

Though I may seems to have noticed something when I close TB I see a crash report window behind it... but I am not sure that actually TB crash at least nothing noticed nor a report. I will try to check again this week if I notice it again as I just upgraded to last Beta.

My recent crashes:
bp-caeeeef2-d80c-4255-947e-6ebc50201229 29/12/2020, 18:49
bp-cdcd04b4-edc3-44e4-aea2-4dfc00201203 03/12/2020, 21:49
bp-236423df-3725-4125-bff0-0fee90201118 18/11/2020, 10:25
bp-65e35416-9b03-467d-84b9-4a9950201104 04/11/2020, 08:06
bp-fd615056-10c2-4297-a3ed-9b8400201029 29/10/2020, 14:32
bp-4c5ec036-9077-457d-82f2-784d60201029 29/10/2020, 13:28
bp-1374061c-b8c4-4086-8b81-8ff8d0201028 28/10/2020, 16:40
bp-a2e84fe4-26f2-44e0-9ad4-0a9140201028 28/10/2020, 15:56

Flags: needinfo?(richard.leger)

(In reply to Richard Leger from comment #10)

(In reply to Wayne Mery (:wsmwk) from comment #9)

Richard, Are you still getting crashes with now crash report?

Not that I have noticed in recent Beta version, now using TB 85.0b3 (64-bit).

FYI, I noticed a couple of crashes with no crash report in the past week with TB 86.0b3 (64-bit).

Here are the crash reports this months:

bp-a04692fc-6fd0-4c18-9c62-4e9150210217 17/02/2021, 19:59
bp-24cbcf31-c18b-4550-8e11-53b130210215 15/02/2021, 17:11
bp-dd819804-31c5-45b6-a9e2-b28310210209 09/02/2021, 15:22

bp-a04692fc-6fd0-4c18-9c62-4e9150210217 17/02/2021 [1] Bug 1681745 - Startup Crash in [@ mozilla::ErrorLoadingSheet]
bp-24cbcf31-c18b-4550-8e11-53b130210215 15/02/2021 [2] Bug 1323596 - crash [@ nsImapProtocol::PostLineDownLoadEvent ]
bp-dd819804-31c5-45b6-a9e2-b28310210209 09/02/2021 [3] Bug 1649674 - Crash in nsStreamConverter::OnDataAvailable (78+ edition)
bp-caeeeef2-d80c-4255-947e-6ebc50201229 29/12/2020 [4] Bug 1645865 - MOZ_CRASH("Unhandlable OOM while clearing document dependent slots.") [@ nsGlobalWindowInner::InitDocumentDependentState]
bp-cdcd04b4-edc3-44e4-aea2-4dfc00201203 03/12/2020 [5] Bug 1517464 - Thunderbird crash in nsXPCWrappedJS::Release sending mail (or saving to Sent or Drafts)
bp-236423df-3725-4125-bff0-0fee90201118 18/11/2020 [6] Bug 1294074 - Crash in MOZ_Z_inflate_table

Richard, which AV do you run? ( [1] talks about antivirus.)

Flags: needinfo?(richard.leger)
Summary: Thunderbird 74.0b1 (32-bit) crash unexpectedly without crash report generated → Richard crash without crash report generated

(In reply to Wayne Mery (:wsmwk) from comment #12)

Richard, which AV do you run? ( [1] talks about antivirus.)

Windows Defender

Flags: needinfo?(richard.leger)
See Also: → 1649674
See Also: → 1695202

Richard,
Do you also still get crashes where the crash reporter fails to submit?

Flags: needinfo?(richard.leger)

(In reply to Wayne Mery (:wsmwk) from comment #14)

Do you also still get crashes where the crash reporter fails to submit?

None observed in TB 91.x ESR that I am currently using...

Flags: needinfo?(richard.leger)

Thanks. Let's close this out

Status: NEW → RESOLVED
Closed: 2 years ago
Keywords: meta
Resolution: --- → WORKSFORME
Summary: Richard crash without crash report generated → Richard crash without crash report generated [meta]
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