The site https://app.simplenote.com/ does not load, but it does load in chrome. This site stopped working recently.
Categories
(Firefox :: Untriaged, defect)
Tracking
()
People
(Reporter: brian.holtemeyer, Unassigned)
Details
Attachments
(1 file)
|
26.21 KB,
image/png
|
Details |
2020-02-19 09_09_12-Graph - orig_vs_final.png
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0
Steps to reproduce:
I went to https://app.simplenote.com/
Actual results:
I only see "loading notes"
Expected results:
I should have seen all the notes that I have in my simplenote account.
|
Reporter | |
Comment 1•5 years ago
|
||
It's possible that this issue is specific to my system, but I can't remember making any changes recently. This website stopped working for me in the last couple of days.
|
||
Comment 2•5 years ago
|
||
It is possible that this issue is caused by the user data on your profile or one of your addons/extensions installed.
One way to troubleshoot is to try reproducing this issue in a newly created profile, on the same browser version, to exclude the above possibility.
(you have the steps here: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager)
If the issue still occurs on a newly created profile, then it means that it is not related to user data or extensions, but probably to your system.
In this case, I would like to ask you to go to the :about:support" page and copy the information and paste it to this bug. (system information)
If it is not reproducing in a newly created profile, it means that is IS caused by your user data or the installed addons/extensions.
In this case, the troubleshooting method would be to disable addons one by one and attempt to reproduce the original bug each time to see whether the last disabled extension is not the cause or not.
Thank you for your contribution, Brian!
P.S. Please confirm that the issue originally reproduced on Windows 10 and Firefox Release v72. Does it still occur in the latest Release v73?
|
|
||
Updated•5 years ago
|
|
|
Reporter | |
Comment 3•5 years ago
|
||
This issue is resolved, but I don't know the exact root cause. I updated Firefox from 72.0.2 to 73.0.1, and the issue resolved itself. Let me know if I can provide any helpful info.
|
|
||
Comment 4•5 years ago
|
||
Thank you. If it reappears, please reopen it and use the information in comment 2 to troubleshoot.
Description
•