161767 - Graphic reports generation problem

Status: RESOLVED WORKSFORME

(Bugzilla :: Reporting/Charting, defect, P4)

Description

[Mark Belkin]

The GD and Chart::Base modules have been installed and find out by checksetup.pl.
Nevertheless, Graphic reports/diagrams are not available from reports.cgi.

Only table-type reports like Summary, Bug Count by Engineer and Individual Bugs
by Engineed are available

Comment 1

[Gervase Markham [:gerv]]

For those options to be available, the following has to be true:

- GD has to be installed
- The data/mining directory has to exist
- The graphs directory has to exist
- the file data/mining/-All- has to exist and be accessible by the webserver

Gerv

Comment 2

[Mark Belkin]

Below is the output of checksetup.pl

[root@bugzilla bugzilla-2.16]# ./checksetup.pl 

Checking perl modules ...
Checking for       AppConfig (v1.52)   ok: found v1.52
Checking for       CGI::Carp (any)     ok: found v1.13
Checking for    Data::Dumper (any)     ok: found v2.101
Checking for     Date::Parse (any)     ok: found v2.23
Checking for             DBI (v1.13)   ok: found v1.30
Checking for      DBD::mysql (v1.2209) ok: found v2.0419
Checking for      File::Spec (v0.82)   ok: found v0.82
Checking for        Template (v2.07)   ok: found v2.07
Checking for      Text::Wrap (v2001.0131) ok: found v2001.0929
Checking for       CGI::Carp (any)     ok: found v1.13

The following Perl modules are optional:
Checking for              GD (v1.19)   ok: found v1.19
Checking for     Chart::Base (v0.99)   ok: found v1
Checking for     XML::Parser (any)     ok: found v2.31

Checking user setup ...
Precompiling templates ...
Checking for    MySQL Server (v3.22.5) ok: found v3.23.51

Reminder: Bugzilla now requires version 8.7 or later of sendmail.


"data/mining"  and "graphs" directories exist and accessible (allow from all) by
the Apache (both directories are empty)
I still can't use Graphic diagrams.

What could be a problem? Which log/error file could be useful to troubleshoot
the problem.
Should the graphic report be available from "Bug Reports" screen or from any other?
  

Comment 3

[Gervase Markham [:gerv]]

Er... you are running the collectstats.pl data collection script (like it says
in the manual), aren't you? :-) If data/mining is empty, I suspect you might not
be...

Gerv

Comment 4

[Mark Belkin]

Trying to generate "Bug Chart" reports following error appeared:

Content-type: text/html
Software error:
Can't locate object method "png" via package "GD::Image" at
/usr/lib/perl5/site_perl/5.005/Chart/Base.pm line 174.

Comment 5

[Gervase Markham [:gerv]]

Hmm. You may have a dodgy version of Chart::Base. Did you install it specially,
or was it on the original machine? Also, do you have libpng? I believe that's
required to generate PNGs. 

Gerv

Comment 6

[Gervase Markham [:gerv]]

mib44862: ping?

Gerv

Comment 7

[Gervase Markham [:gerv]]

No response from reporter; marking WORKSFORME.

Gerv

Comment 8

[Dave Miller [:justdave]]

clearing target on DUPLICATE/WONTFIX/INVALID/WORKSFORME so they'll show up as
untriaged if they get reopened.