161816 - webex.com - does not work with Mozilla

Status: RESOLVED WORKSFORME

(Tech Evangelism Graveyard :: English US, defect)

Description

[Ed Lana]

Webex does not work with Mozilla 

Mozilla 1.1beta Build ID: 2002072104
Windows 98

Steps to reproduce the problem:

1. From the Webex home menu if you click on "Attend a Meeting"
* See Attachment Webex_Home.png

2. From the Join a meeting screen click on the "New User" button.
* See Webex_New_User.png

3. From the "New User Setup" screen click on the "Continue" button.
* See Webex_New_User_Setup.png

4. The next screen informs you that "Your System is being tested please wait a
moment"

5. The final screen indicates:
* See Webex_Sorry.png

New User Setup

Sorry, your system is not ready.

Browser: You need Nav4 or IE4 or better.


******


A second way to reproduce the problem:

1. From the Webex home menu if you click on "Host a Free Trial Meeting"

2. On the next screen in the "Try WebEx for FREE" section click on "Host Meeting"

3. On the "Sign In to WebEx" Screen under "I am a New User" section click on
"Register me now"

4. The final screen indicates:

&nbspYou must have internet Explorer4.0 or Netscape Communication4.06 or later
to use WebEx. You can download the latest version below.

Comment 1

[Susie Wyshak]

This has been a known issue for a while and I am working with them. Thanks.

Comment 2

[Ed Lana]

Attachment: Webex Home Page with "Attend a Meeting" circled - Webex_Home.png

Comment 3

[Ed Lana]

Attachment: Join a meeting screen - Webex_New_User.png

Comment 4

[Ed Lana]

Attachment: Webex New User Setup Screen - Webex_New_User_Setup.png

Comment 5

[Ed Lana]

Attachment: Webex - Sorry, your system is not ready - Webex_Sorry.png

Comment 6

[dave]

Hi

This affects me. I sent them a comment after being unable to join a meeting this am

dave

Comment 7

[Susie Wyshak]

OK I contacted them again to find out what the issue is.

Comment 8

[Raja]

Attachment: Webex error using Mozilla

Attached is a screen shots of Mozilla when trying to attend/create meeting in
WEBEX.

Please let me know necessary solution when available:

Raja. B
[e-mail]

Comment 9

[Bob Clary [:bc] (inactive)]

default

Comment 10

[dave]

Still an issue. When logging, after clicking join meeting, accepting the
certificate, a 'One Moment' screen is shown and nothing else happens. 

Applet npatjava not initiated is shown in the status bar

Comment 11

[dave]

Hi
 
I tried to log into a meeting today using the Mozilla web browser but it didnt
want to work (www.mozilla.org)
 
Do you support or plan to support Mozilla? I would have thought that as you have
a lot on technology-focussed clients, whos users run Unix and Linux
workstations, without access to Microsoft Internet Explorer, you would be keen
to support the Mozilla platform.
 
Mozilla has a bug open on this: http://bugzilla.mozilla.org/show_bug.cgi?id=161816
 
 
thx
 
dave

Comment 12

[Matthew Darwin]

Using NS 7.1, I get the following on the Java console trying to join an event:



Netscape security model is no longer supported.
Please migrate to the Java 2 security model instead.

Os Name: Windows 2000
Netscape's plugin original path: NPOJI610.dll
java.lang.StringIndexOutOfBoundsException: String index out of range: -1
	at java.lang.String.substring(Unknown Source)
	at npatjava.getParameters(npatjava.java:144)
	at npatjava.init(npatjava.java:89)
	at sun.applet.AppletPanel.run(Unknown Source)
	at java.lang.Thread.run(Unknown Source)

Comment 13

[Matthew Darwin]

Additional communication:

-------------------------------

Hello Matthew,

Sorry, but there is currently no ETA on the release of that upgrade.

WebEx Communications Inc.
2868 Prospect Park Drive # 500
Rancho Cordova, CA 95670
866-229-3239 (main)
[e-mail]
 
FREE WebEx services training and technical support are available via
http://support.webex.com <http://support.webex.com/>

-----Original Message-----
From: Matthew Darwin
Sent: Friday, November 14, 2003 07:19 AM
To: [e-mail]
Subject: When will event center for Linux be available

http://aprismaevents.webex.com/aprismaevents/onstage/g.php?d=661746153

Event Manager for Linux
Event Center 4.0 will be available for Linux soon.

I was just wondering when that might be?  I use linux on my desktop 100%
of the time and have been for years.

Thanks. 

Comment 14

[Matthew Darwin]

Additional Communication:

Hello Matthew,

Currently WebEx has a tentative date of February 2004 for Linux, Solaris and Mac
OS 10.1-2 support on Event Center 4.3. I do say a tentative date because this is
when they would like this to be available but from my experiences everything
always takes longer than expected.

Thank you for contacting WebEx Technical Support.
_______________________________
Michael Ertz
Email Support Division
WebEx Communications, Inc.
[e-mail]

FREE WebEx services training and support are available via http://support.webex.com 

Comment 15

[Matthew Darwin]

Additonal Communications:

Greetings!
 
Currently, we do not offer compatibility with Netscape 7.1; however, we DO
support Netscape 7.0 and we are working for 7.1 and Mozilla support very soon.
 
Regards,
_______________________________
Chris Lee - Technical Support Engineer
WebEx Communications Inc.
2868 Prospect Park Drive # 500
Rancho Cordova, CA 95670
866-229-3239 (main)
[e-mail] <mailto:[e-mail]> 
 

Comment 16

[Olivier Cahagne]

*** Bug 241355 has been marked as a duplicate of this bug. ***

Comment 17

[dave]

FYI HP's Virtual learning center works flawlessly in Mozilla (Speaking as a
customer) - https://www.hpe-learning.com/

Comment 18

[Mark Englund]

I am using firefox 0.9.3 and I could not join a webex session on
https://verisign.webex.com/verisign 

Because webex does not support mozilla.

I did send a complaint to webex support. I see that this bug has been 
outstanding for some time now. Is there no pressure that can be placed on 
webex for a fix?

Comment 19

[dave]

Im having some Java issues with Firefox, however, if I download and install the
webex msi package then the presentations work ok for me. (On windows)

dave

Comment 20

[dave]

oh, I had to spoof my user agent to Netscape too :(

Comment 21

[Nickolay_Ponomarev]

*** Bug 275068 has been marked as a duplicate of this bug. ***

Comment 22

[dave]

Spoke with their Support today:

Thank you for choosing WebEx. Firefox 1.0 will be tested and officially
supported for all services with our upcoming T20B release, which is currently
scheduled for March.

Comment 23

[msalter]

Webex crashes when I exit a Webex meeting.

Comment 24

[peg]

From outlook, if I click on a meeting link, using firefox 3.5.2, I get the "join or start a meeting" button and then it goes into the webex "One moment please" page:


When a security message appears, click Yes to continue setting up WebEx Meeting Manager.

If you clicked No because you want to set up Meeting Manager at a later time, or a security message does not appear, you may choose to download and run the Meeting Manager Installer before starting or joining a meeting. You must have administrator privileges on your computer to use this installer.

    Download Meeting Manager Installer for Internet Explorer

    Download Meeting Manager Installer for Mozilla Firefox/Netscape Navigator


I do not need to install meeting manager 
did something happen with security?

Comment 25

[Christopher Lynch [:Christopher]]

Is anyone taking care of this bug?  (it is yet to be assigned to anyone)

Comment 26

[peg]

I fixed my problem by uninstalling the webex meeting manager and the webex productivity tools and firefox.  I then downloaded all new install binaries
then installed firefox, webex meeting manager and webex productivity tools,
in that order.  Outlook was shut down at this time.  I then rebooted, started outlook, firefox and now I am once again able to click on a webex meeting link (from my outlook calendar) and have the meeting manager spawned once I hit the start meeting button.

Comment 27

[Tristan Miller]

I tried last week and now WebEx is working for me in SeaMonkey.  I'm using Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1.15) Gecko/20101026 SUSE/2.0.10-1.1 SeaMonkey/2.0.10 with IcedTea6 1.9.1 (suse-67.1-x86_64).

Yay!  No more running WebEx in a MS Windows XP virtual machine!

Can others confirm whether the problem is fixed for them as well?  If so, this bug can be closed.

Comment 28

[Michael Tedesco]

This problem has persisted since the initial beta release of Firefox 4 (running Mac OS 10.6.7). The workaround I resorted to is:

- Install 3.6, rename the app from Firefox to Firefox 3.6
- From Terminal launch Firefox profile manager with the command line minus the quotes "/Applications/Firefox.app/Contents/MacOS/firefox-bin -profilemanager"
- Create a new profile for Firefox 3.6
- Run Firefox 3.6 when I need to use WebEx (several times a week).

I am hoping that this issue is resolved soon so I can get rid of this kluge.

Comment 29

[Tristan Miller]

Still works fine for me in SeaMonkey on openSUSE -- Mozilla/5.0 (X11; U; Linux x86_64; en-GB; rv:1.9.1.18) Gecko/20110320 SUSE/2.0.13-1.1 SeaMonkey/2.0.13.  I use it almost every week at work with no problems whatsoever.

Comment 30

[Adam Stevenson [:adamopenweb]]

WFM on FF29 mac able to create and join meetings without issue.