1619134 - Global Player (LBC UK) stopped working

Status: RESOLVED WORKSFORME

(Core :: Audio/Video: Playback, defect)

Description

[Andrea]

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36

Steps to reproduce:

Since a few months, it has become impossible to listen to online radios on the Global Player website @ https://www.globalplayer.com/

Actual results:

After choosing a radio station (e.g. https://www.globalplayer.com/live/lbc/uk/) the PLAY button has no effect.

Expected results:

Radio should play.

I am using Linux (Ubuntu / Fedora), no difference.
It used to work and then after an upgrade of FF it stopped.
Chrome (Ubuntu / Fedora) still plays it correctly.

This happened in the last 6 months, and I am now on 73.0.1 (64-bit) Ubuntu.

Comment 1

[Peter Magyari (Desktop QA)]

Hi Andrea,

I wasn't able to reproduce the issue on Ubuntu 18.04 / Windows 10 using Firefox 73.0.1 or Firefox Nightly 75.0a1

Could you check if it also occurs in safe-mode (add-ons disabled)? You can find the steps to do that here:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

If it does, please try making a new profile and check again. Here is a link that can help you with that:
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

Thank you for reporting!

Comment 2

[Andrea]

You are right. I have removed ad block and it works.

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Comment 4

[Peter Magyari (Desktop QA)]

Since this was an add-on interfering issue I'm going to close it
Thanks!