Closed Bug 1621186 Opened 5 years ago Closed 5 years ago

Website crashing and closing the browser.

Categories

(Firefox :: Untriaged, defect)

75 Branch
defect
Not set
normal

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: dr2017, Unassigned)

Details

Crash Data

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:76.0) Gecko/20100101 Firefox/76.0

Steps to reproduce:

Attempted to load this site:

https://www.accuweather.com/en/us/new-york/10007/weather-radar/14-349727_1_al

Actual results:

The browser crashes and shuts down. Also tried with a fresh profile and no addons installed.

Expected results:

In v74 and earlier the page loads fine. It also loads without crashing in safe mode in v75 and v76. I suspect it has something to do with the animation within the radar on the top of the page. In safe mode there is none, it's blank and might explain why it doesn't crash.

It works fine for me on macOS. Any change if you disable hardware acceleration in preferences? Any crash reported in about:crashes?

Since you seem to be able to reproduce it reliably, any chance you could try to identify a range with mozregression?
https://mozilla.github.io/mozregression/quickstart.html

Hello,

Tried with HW on and off, same response.

This is a crash report, it was with a new profile and no addons:

https://crash-stats.mozilla.org/report/index/dd26579b-ada7-42be-a8a0-2fcd00200310

Crash Signature: mozilla::gl::SharedSurface_Basic::ToSurfaceDescriptor

The crash is related to the radar animation. I blocked out the object in userContent.css: ".mapboxgl-canvas" and it's no longer crashing. Better to do it that way from my standpoint then universally for every site if it's not reproducible for anyone else.

Crash Signature: mozilla::gl::SharedSurface_Basic::ToSurfaceDescriptor → [@ mozilla::gl::SharedSurface_Basic::ToSurfaceDescriptor]

Update to this bug: tested today's nightly build and the webgl object is no longer crashing the site so you might want to mark this as closed.

Based on Comment 4 from the reporter, changing status to RESOLVED WORKS FOR ME.

If anyone can still reproduce it on the latest versions, feel free to reopen the issue and provide more information.

Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Resolution: --- → WORKSFORME
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