yahoo / gmail page won't load properly
Categories
(Firefox :: Untriaged, enhancement)
Tracking
()
People
(Reporter: squicky, Unassigned)
Details
Attachments
(1 file)
|
1.07 MB,
image/png
|
Details |
Screen Shot 2020-03-14 at 4.43.24 PM.png
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:74.0) Gecko/20100101 Firefox/74.0
Steps to reproduce:
every time I open my google/yahoo mailbox, the page (as you can see in the attached image) won't load properly and I have to close its tab and reopen the page several times!!
it is really annoying to have such a bug every day.
Thank you for your kind support, and have a nice weekend
Hi squicky@live.com,
Thanks for submitting this bug to us. I hope you had a nice weekend!
I was unable to reproduce this issue on my end using the latest Firefox Nightly version 76.0a1 (2020-03-18) in Mac OSX 10.14.
In order to continue investigating, could you provide us with more information?
-
Please check if this issue occurs with a new profile? You can find the steps here: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager
-
You can try testing if the issue is reproducible in safe mode, here is a link that can help you:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode -
Please also download Firefox Nightly from here: https://nightly.mozilla.org/, to see if the issue still occurs there as well.
Thanks!
Virginia
|
Reporter | |
Comment 2•6 years ago
|
||
(In reply to Virginia Balducci from comment #1)
Hi squicky@live.com,
Thanks for submitting this bug to us. I hope you had a nice weekend!
I was unable to reproduce this issue on my end using the latest Firefox Nightly version 76.0a1 (2020-03-18) in Mac OSX 10.14.
In order to continue investigating, could you provide us with more information?
Please check if this issue occurs with a new profile? You can find the steps here: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager
You can try testing if the issue is reproducible in safe mode, here is a link that can help you:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-modePlease also download Firefox Nightly from here: https://nightly.mozilla.org/, to see if the issue still occurs there as well.
Thanks!
Virginia
Dear Virginia
Thanks for your kind reply
I'm using Firefox 74.0 and I guess it is the latest version.
as you asked above, I tried a new profile and it happened 4 times out of 10 for Gmail and 5 out of 10 for yahoo mail.
I also cleared all of my cash and cookies and history too, but it happened several times.
honestly, I didn't test the issue in the safe mode. (sorry)
I did download the Firefox Nightly (what is it? what are the differences between Firefox and Firefox nightly?) and so far so good. I signed in with my profile and synced everything and I should say so far so good.
I hope I was able to answer your questions.
have a nice day
Hi squicky@live.com,
Thanks for confirming!
Firefox Nightly is for users who volunteer to test and report bugs. It also has all the latest features in development, before they appear in the Firefox release version (the usual Firefox). Each day, Mozilla developers write code that gets merged into a code repository. That code is then compiled for testing and this is the Nightly build you use. It receives updates twice daily.
If you didn't see the issue happening on Firefox Nightly 76, when the Firefox release reaches its version 76, the issue will be solved and you may switch back to Firefox Release version in order to get the more stable version.
As per the Firefox Release Calendar (https://wiki.mozilla.org/Release_Management/Calendar), Release 76 is expected to ship on 2020-05-05. If, however, you notice this issue continues in Nightly, you are welcome to reopen this ticket.
Best regards,
Virginia
Description
•